Lagoon Hospital was first established in 1986 with Lagoon Hospital Apapa, now the flagship hospital, followed by Lagoon Hospital Ikeja and Lagoon Hospital Victoria Island. The Group has since added 2 new locations: Lagoon Clinics in Adeniyi Jones, Ikeja and Lagoon Specialist Suites in Victoria Island bringing a total of 5 locations to date. Lagoon Hospitals pioneer advanced medical care in Nigeria and are committed to the highest standards of professionalism and service. The hospitals are equipped to perform all forms of surgical procedures including those that are only possible at very few specialised hospitals in the United Kingdom and USA and they continue to invest in high quality specialty services. Lagoon Hospitals is driven by a single thrust, to provide the best standards of patient care. It is this passion that has led to the development of unique specialties across medical disciplines, within the Lagoon Hospitals Group. These specialties include orthopedics & Trauma, General Surgery, Critical Care, Medical & Surgical Oncology, Urology, Cardiology, Obstetrics & Gynaecology and Pediatrics. Lagoon Hospitals are part of the Hygeia group, Nigeria’s foremost private integrated healthcare services provider, which also has Hygeia Health Maintenance Organisation (HMO), Hygeia Community Health Care and Hygeia Foundation within the group.
- The Enterprise Application Support Intern will assist in maintaining, troubleshooting, and supporting a range of enterprise applications.
- This role is ideal for recent graduates or students pursuing a degree in computer science, information systems, or related fields who are eager to gain hands-on experience in application support within a dynamic and fast-paced environment.
Summary of Responsibilities
- Provide Application Support: Assist in monitoring and troubleshooting enterprise applications to ensure optimal performance and uptime.
- Incident Management: Collaborate with the IT and support teams to track, document, and resolve issues related to enterprise applications and escalate unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.
- User Support: Assist end-users by resolving technical issues and providing continuous training and documentation as needed.
- System Monitoring: Utilize monitoring tools to ensure application health and report on any abnormalities or performance issues.
- Documentation: Help create and maintain documentation of application processes, configuration, and troubleshooting steps.
- Testing: Assist in the testing of updates, patches, and new features for enterprise applications to ensure proper functionality.
- Collaboration: Work closely with system administrators, and other IT staff to ensure seamless integration and functionality of enterprise application systems.
- Data Analysis: Support in gathering and analysing data to identify trends, performance issues, or areas for improvement in application performance.
Key Performance Indicators/Performance Goals
- Timely Closure and Resolution of User Issues and Enquiries.
- Great Customer Satisfaction via Exceptional Guidance and Support provision.
- On-time Escalation of Complex Problems and Efficient Follow-up towards Closure.
- Quick Closure of Users’ Knowledge Gaps in cases of System updates from Developers.
Internship Qualification
- Currently pursuing or recently completed a degree in Computer Science, Information Systems, Engineering, or a related field.
- Basic understanding of enterprise applications (ERP, CRM, etc.).
- Familiarity with databases (SQL), networks, and general IT infrastructure.
- Experience with troubleshooting technical issues.
- Understanding of software development lifecycle (SDLC) is a plus.
- Computer skills including the ability to use spreadsheet, word-processing programs and software applications at a basic level.
- Ability to multi-task and manage several tasks simultaneously
- Any experience in Service Support role or Desktop Support will be a plus.
Core Competencies
- Communication Skills
- Problem-solving
- Adaptability
- Proactivity & ownership mentality
Method of Application
Signup to view application details.
Signup Now
