Our company, Swift Networks is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP - VPN services to both residential and enterprise subscribers.
Role Summary
- We are seeking a sharp, analytical, and eager-to-learn Entry-Level Network Support Engineer. This role is the foundation of our network operations, providing first-line support and ensuring the stability and performance of our clients' network infrastructures. The ideal candidate must be a recent graduate with a strong academic record, a passion for technology, and a desire to build a career in the field of networking.
Key Qualifications & Mandatory Requirements
- Academic Excellence: A minimum of a Second Class Upper (2:1) Bachelor's degree in Computer Engineering, Electrical/Electronics Engineering, Computer Science, Information Technology, or a directly related field.
- Geographical Requirement: Must currently reside within the Lekki Axis (Lekki Phase 1, Phase 2, Victoria Garden City (VGC), Ajah, Sangotedo, Lakowe, or immediate environs). This is mandatory to ensure a timely response for on-site support requirements.
- Technical Foundation: A solid theoretical understanding of networking fundamentals from your degree program.
- Certifications (A strong advantage): Any of the following certifications, or demonstrable progress towards them, is a significant plus:
- Cisco Certified Network Associate (CCNA)
- CompTIA Network+
- Juniper Networks Certified Associate (JNCIA-Junos)
Key Responsibilities
- Provide first-level technical support for network-related incidents and service requests via phone, email, and our ticketing system.
- Perform basic network monitoring, proactively identifying and escalating potential issues.
- Assist with the configuration, installation, and maintenance of network equipment, including routers, switches, firewalls, and wireless access points.
- Troubleshoot and resolve basic network connectivity issues for end-users (wired and wireless).
- Document network problems and their resolutions in our knowledge base.
- Work closely with senior network engineers on projects and complex problem resolution.
- Perform routine network checks and updates as directed.
Required Skills & Competencies
- Technical Knowledge: Strong theoretical grasp of the OSI and TCP/IP models, IP addressing/subnetting, VLANs, and core networking protocols.
- Problem-Solving: Excellent analytical and problem-solving skills with a meticulous attention to detail.
- Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Initiative & Learning: A proactive, self-starter attitude with a strong desire to learn new technologies and grow professionally.
- Teamwork: Ability to work effectively both independently and as part of a collaborative team.
- Resilience: Ability to work well under pressure and manage multiple tasks.
What We Offer
- A competitive entry-level salary and benefits package.
- Intensive training and mentorship from seasoned networking professionals.
- A clear career progression path into more advanced engineering roles.
Method of Application
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