We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation. Our focus is on creating and managing change in organisations by formulating and implementing customer centric strategies. We have acquired capabilities to engage a wide range of assignments essentially to enable clients execute projects, enhance efficiency and to develop human capacity. Our mode of delivery connotes our own highly competitive recruitment of quality, zealous and experienced consultants whose expertise we continuously enhance through intensive training in the use of our proprietary management tools and techniques. Our guiding philosophy is predicated on the premise that what most companies and individuals have in common is either the dissatisfaction with their current results or a drive to transit to another level. Our focus quintessentially is to bridge this gap and create value for our clients as a result of the work we do with them.
BUDGET: 150,000
JOB DESCRIPTION:
Our client, a reputable ICT Company, is seeking a dynamic and experienced individual to join their team as a Social Media Manager and Customer Service Representative. In this dual-role position, the candidate will play a key role in enhancing brand presence across various social media platforms while also ensuring exceptional customer service experiences.
RESPONSIBILITIES:
Social Media Management
- Develop and execute a comprehensive social media strategy to enhance brand visibility and engagement.
- Create and curate engaging content for various social media channels, including but not limited to Facebook, Twitter, Instagram, and LinkedIn.
- Monitor social media trends, track analytics, and adjust strategies accordingly to optimize performance.
- Foster community engagement and build relationships with followers through proactive interaction.
- Respond promptly and professionally to customer inquiries and comments across social media platforms.
- Provide accurate information, resolve issues, and escalate complex problems to the appropriate channels.
- Maintain a positive and helpful tone in all customer interactions to enhance brand perception.
- Collaborate with internal teams to address customer concerns and ensure a seamless resolution process.
- Develop visually appealing and compelling multimedia content, including graphics, videos, and other relevant materials.
- Ensure consistency in brand messaging and tone across all social media platforms.
- Stay updated on industry trends and incorporate fresh ideas into content creation.
REQUIREMENTS:
Educational Background:
- BSC/HND In any discipline from a reputable institution
- Must be Female
- Proven experience in social media management and customer service.
- Familiarity with social media analytics tools and customer relationship management (CRM) systems.
- Strong written and verbal communication skills.
- Exceptional customer service orientation.
- Proficiency in social media platforms and scheduling tools.
- Creativity in content creation and an eye for design.
- Ability to analyze data and derive actionable insights.
- Ability to collaborate effectively with cross-functional teams.
- Work closely with marketing, sales, and product teams to align strategies.
- Ability to adapt to a fast-paced and dynamic work environment.
- Stay informed about industry changes and adjust strategies accordingly.
Method of Application
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