WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa�s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.
Job Objective
- Provide field/sales support, resolve incidents, and assigned problems, install, maintain and manage network equipment.
Key Duties & Responsibilities:
- 1st Level 24/7 field support, escalation / on-call
- Proactive monitoring of equipment & facilities
- Network installation, testing & commissioning, bringing into service, integration Cross connects & jumping
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by NOC / TAC
- Provide Service Desk / NOC / NMC cover during an Emergency / Disaster Recovery event
- Assist Service Manager as directed
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network equipment vendor management
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
- Assist other departments and lead and report on projects as requested by the Programme Manager
- Adhere to all company policies and procedures
- Provide both pre-sales and post-sales support to the customers for good customer management and retention
- Make technical presentations and demonstrations to the WIOCC customers
- Provide training and product support for the technical teams
- Implementation of agreed sales strategies in the market of Nigeria
Minimum Qualifications:
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications CCNA or JNCIA (desirable) or equivalent
- Qualifications in Sales will be an added advantage
Experience & Skills:
- Requires technical experience in telecom industry including data centre installations
- Requires technical experience in telecom industry including data centre installations
- Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
- Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.
- Experience working with AC and DC power as well as PSU/rectifier units
- Ability to share knowledge and coach other members
- Effective written and verbal communications skills
- Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
- Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
- Demonstrate technical knowledge in telecommunications with commercial acumen
- Demonstrate a clear sense of urgency and respond to client requests in a timely and accurate fashion
- Willingness to travel extensively within West African countries such as Nigeria/Ghana/Benin and work in a global team of professionals
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personal excellence, accuracy, and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Good English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
Method of Application
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