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Field Service Operations Line Manager at Ericsson

EricssonLagos, Nigeria Networking and Tech Support
Full Time
Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed broadband, operations and business support solutions, cable TV, IPTV, video systems, and an extensive services operation. Ericsson has a market share of 35% (in 2012) in the 2G/3G/4G mobile network infrastructure market.[3] Ericsson is a strong holder of essential patents in the wireless industry and have approximately 35,000 granted patents in 2012. Ericsson complies with terms that are fair, reasonable and non-discriminatory (FRAND) for its patent licensing programs and is a net receiver of licensing royalties. Founded in 1876 by Lars Magnus Ericsson,[4] the company is today headquartered in Stockholm, Sweden. The company employs more than 110,000 and work with customers in more than 180 countries, including the US, China, India, Brazil, Japan, South Africa, Australia, Germany, Italy, the UK, and Sweden.

About this opportunity!

  • We are now looking for a Field Service Operation (FSO) Line Manager, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery.
  • As an FSO Line Manager, you will support service delivery directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
  • You will have a role to lead all the assigned teams across assigned regions as per business need with the purpose to lead their area of responsibility aligned with the instructions. You will collaborate to ensure that work is performed within the scope of OHS requirements.
  • All activities in the Ericsson group are performed under the responsibility of one or more Line Managers. Line Managers act per the Ericsson Leadership Framework and promote Ericsson's values, ethics and culture of the organization to ensure excellent performance.

The role is open to be hired in Egypt, Pakistan, Turkey or Nigeria
What you will do

  • Ensure service delivery execution within Network rollout projects
  • Build a productive work environment for individuals and drive performance management (process)
  • Collaborate with stakeholders i.e., sourcing, project teams, Sales team, OHS etc.
  • Ensure team resource utilization and efficiency
  • Be innovative in order to ensure the optimized project delivery
  • Drive competence management
  • Conduct Resource management
  • Look after unit finance within your group.

You will bring!

  • Education: Engineering degree in Telecom or equivalent
  • Min years of experience: 5+ years of relevant experience in delivering FSO projects
  • Domain-experience: Network Roll out (RAN & Transmission)
  • Deep understanding of FSO Service Delivery process, models, and strategy
  • Excellent Social and presentation skills
  • Financial competence and skills
  • Formulating strategies and concepts
  • Adhering to principles and values
  • Leading, supervising, and responding to change in a high pace environment.

Additional Requirements:

  • Must have field experience and worked with ASP’s
  • Understands the structure and alignment of rollout teams
  • Hands on experience in Ericsson network rollout tools (Eritop, Erisite), finance tools (SAP Fiori)

Method of Application

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