Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more. We raised the largest seed round ever seen in Africa and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos, and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognized as the leading 'Neobank' for Africans. To help us grow into a company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.
Role Overview
- We are looking for a proactive and self-motivated First Line IT Support Engineer to assist with the maintenance and day-to-day running of the Kuda Technology IT estate.
- Reporting to the Head of Technology Operations, the role holder will provide face-to-face support, as well as electronic/virtual support and communications.
Roles & Responsibilities
- As the 1st Line IT Support Engineer, you will be responsible for undertaking a varied range of system, networking and infrastructure activities with oversight from the Head of Technology Operations.
The responsibilities include but are not limited to:
- 1st line support about any user problem on both Mac and PCs, mobile devices in person, via phone and Slack
- Delivering in a fast-paced, rapidly changing environment
- Serve as the "go-to" person for internal users
- Account creation for new starters
- Management of users in G suite for your designated location
- Management of Email Groups
- Management of Google apps
- Continuous use of Jira and Confluence
- Management of ticket queues
- Management of assets, checking the availability of IT resources and necessary stock
- Updating and documenting processes
- Hands-on patching and tidying up cables, moving workstations, organizing IT-related stuff for staff etc
- Monitor systems performances and report with relevant information about eventual issues
- Assist with the delivery of periodical pieces of training on IT-related matters to all the staff at your designated location
- Help ensure the cyber security standards are always met
- Telephony and video conferencing
- Google collaboration tools
- Ability to perform confidently in client-facing situations as required
- Ability to maintain the highest level of confidentiality
Requirements
- Previous experience in an IT support role
- Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
- Basic understanding of GDPR as it pertains to the role
- Good analysis, problem-solving and decision-making skills
- Able to quickly master new systems
- Detail-oriented and self-starter with strong written and interpersonal skills
- Ability to work independently, and demonstrable common sense
- Computer literate and proficient in standard office applications Word, Excel and Outlook
- Good interpersonal & communication skills
- Well organised with effective time and activity management skills
- Enthusiasm and willingness to continuously learn new things
- Goal orientated, able to meet and exceed goals
- Proactive with great organisation and time management skills
- Excellent attention to detail
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
- We are advocates of work-life balance and offer a 3 day per week remote working option
Method of Application
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