Head, Digital Platforms at Stanbic IBTC

Stanbic IBTCLagos, Nigeria Digital Marketing

Full Time

Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nigeria with that of IBTC Chartered Bank PLC. Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking and wealth and investment banking in Nigeria. We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms. We offer current, savings, and domiciliary accounts; personal loans, vehicle and asset finance; MasterCard debit cards, Visa credit cards; home loans; internet banking; small and medium scale enterprise (SME) loans and the award-winning *909# MobileMoney. We cater for both individuals and businesses through carefully designed retail and business banking products. We also offer self-service channels powered by sophisticated technology to bring convenient banking to customers. Our clients can also get custodial services through Stanbic Nominees Nigeria Limited, our custody arm and non-pension asset custodian, acting in a nominee capacity for clients’ transactions in securities and other investments. We are a key player in financial inclusion and are poised to take banking to the doorsteps of our customers; taking care of the banking needs of different categories of persons and businesses.

Job Description

To build, implement, enable, maintain a set of digital platforms and functionality for PPB Clients in country in alignment with platform enablers, overall segment value proposition and life journeys. Responsible for always on, always secure and scalable channels and messaging component of these channels.

Job Responsibilities

Manages the backlog and roadmap of work based on key priorities of the PPB strategy and define and execute the product and digital platform roadmaps; Conduct client sensing to improve understanding of client needs.
Together with Group and Engineering, manages digital assets, from an experience (both developer and customers) and eCommerce perspective, defines the digital customer experience (CX); digital analytics; always on, always secure, DevOps and digital content strategy, as these contribute to, and have an impact on, the success of the digital and eCommerce capability and strategy.
Drive and entrench consistent client experience and interaction through all engagement platforms; Maintain platform standards (in conjunction with group capabilities) such as design libraries, authentication patterns and development and deployment patterns
Maintain alignment with other segments in order to ensure excellent client proposition delivery and reduction of duplication across segments; Collaborate with third Party partners and ecosystems for the delivery of integrated multi-products and services for the client; Implement the client value proposition in country with approved customisations.
Ensure adherence to risk framework, appetite, risk control procedures, governance and risk toolbox

Qualifications

First Degree in Business, Commerce or Information Technology or related fields

Experience

5-7 years' experience and understanding of digital platforms enabling other value streams teams to deliver with substantial autonomy (platforms as a product).
5 - 7 years' experience in understanding integration of digital and eCommerce sales growth around products, solutions and go-to market plans. Experience in the development, design and enablement of Digital and eCommerce value propositions that work for Consumer & HNW clients. Strong understanding of digital, open banking and platform integration into a segment. Experience in leading, integrating and delivering client solutions through multi-disciplinary teams.

Behavioural Competencies: