Head of CSS Service Delivery WSA at Ericsson

EricssonAbuja, Nigeria Networking and Tech Support

Full Time

Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed broadband, operations and business support solutions, cable TV, IPTV, video systems, and an extensive services operation. Ericsson has a market share of 35% (in 2012) in the 2G/3G/4G mobile network infrastructure market.[3] Ericsson is a strong holder of essential patents in the wireless industry and have approximately 35,000 granted patents in 2012. Ericsson complies with terms that are fair, reasonable and non-discriminatory (FRAND) for its patent licensing programs and is a net receiver of licensing royalties. Founded in 1876 by Lars Magnus Ericsson,[4] the company is today headquartered in Stockholm, Sweden. The company employs more than 110,000 and work with customers in more than 180 countries, including the US, China, India, Brazil, Japan, South Africa, Australia, Germany, Italy, the UK, and Sweden.

About this opportunity

As a Head of Service Delivery within the Digital Services organisation, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

In this people leadership role in the operational organization, you will collaborate to ensure that work is executed within the scope of the agreed customer contract and requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes.
You will

Be accountable for the overall delivery of Digital Services
Be accountable for the overall financial forecast accuracy specifically on NS and UM
Improve Margins: Benchmark services (delivery and support) costing with engagements in the region and continue to optimize
Be able to maintain and develop Customer Relationship at C-Level.
Manage risks in delivery implementation and work for hand in hand with the Head of Project Management to secure in-time and SDP3 Margins
Be responsible for monitoring and reporting of program-related trends, capability development and performance against project plans and budgets.
Ensure project outcomes are achieved and project management capability is maintained across the program.
Be responsible for overall accountability for Program financial results including cost center management, utilization and billability and empower the organization to seek to achieve business outcomes.
Develop a positive and productive culture within the programs.
Develop a long-term strategy and plan for the business
Generate and seek out potential new opportunities.
Drive operational performance, innovation, and continuous perfection.

What you will bring

10 plus years of experience within the Telco and Systems Integration Industry in driving IT and Network transformation programs or projects of high complexity.
Proven experience to transform customer requirements and expectations at a high level into a solution draft that Ericsson can realize as a customer engagement.
Deep experience in leading teams in a multicultural environment.
Demonstrated ability and experience in several of the following domains BSS, Mobile Core, Packet Core, OSS, and Systems Integration.
Experience advising multi-million dollar projects, growing profitability, driving cost efficiency, and building top-line and bottom-line growth.
Proven experience in project portfolio governance
Proven experience in working for a supplier towards major telecom operators.
As a Head of Service Delivery within the Digital Services organisation, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
In this people leadership role in the operational organization, you will collaborate to ensure that work is executed within the scope of the agreed customer contract & requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes.