Electronic Payplus Limited is a customer focused, smart card and payment solution service provider incorporated in 2004. The company commenced operations in 2005 with POS terminal deployment and changed its line of business to Smart card production and personalization in 2009. Electronic Payplus Limited is known for its world class service delivery, and has been doing business in both the financial and non-financial sectors of the Nigerian economy as well as in regions beyond Nigeria.
Responsibilities
- Draft quality assurance policies and procedures, standards and/or specifications, interpret and implement quality control standards.
- Evaluate adequacy of quality control standards, make sure products are not defective.
- Oversee the daily activities of QA/QC supervisors and team leads, hire and train new QA/QC supervisors and team leads. Supervise the Quality Control and quality assurance Team daily activities.
- Devise sampling procedures and directions for recording and reporting quality data.
- Review the implementation and efficiency of quality and inspection systems.
- Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
- Have capacity to lead the quality assurance requirement in the production floor as a certified quality manager (CQM) to supervise and leads a team towards improving development systems within the production lines and monitor customer satisfaction with outside suppliers.
- Conduct strategic planning to enable the company operate more effectively. Onboard CQMs capacity that will be adequate to maintain and implement the company's quality management systems (QMS).
- Evaluate and develop new techniques for reliability and quality control for processes and products.
- Establish procedures and analyze data to ensure quality and reliability of every production output from all production lines.
- Analyze data to identify areas for improvement in the quality system.
- Assessing customer requirements in terms of quality and ensuring that they are met.
- Directing objectives to maximize profitability.
- Responsible for declaring that a product is not safe or is not of the specified quality.
- Document internal audits and other quality assurance activities including inspecting production assembly lines to conducting customer service and marketing surveys.
- Investigate customer complaints and non-conformance issues, collect and compile statistical quality data.
- Develop, recommend and monitor corrective and preventive actions.
- Prepare reports to communicate outcomes of quality assurance and quality control activities.
- Identify training needs and organize training interventions to meet quality standards.
- Coordinate and support on-site audits conducted by Internal and external providers.
- Evaluate audit findings and implement appropriate corrective actions.
- Monitor risk management activities regarding quality of production output.
- Responsible for document management systems
- Assure ongoing compliance with quality and payment card industry standard regulatory requirements.
- Comply with information security policy of the company.
- Any other roles that may be assigned by the ED.
Academic Qualifications
- Bachelor's Degree in Quality Assurance, Business or Statistics
- Master Degree in relevant discipline or a MBA is an added advantage.
Professional Qualification:
- Professional qualification will be an advantage.
- Qualifications like: Quality Auditor, Quality Engineer, Quality Improvement Associate, Certified Quality Manager (CQM), Six Sigma.
Experience:
- 10 valid years of working experience
- Quality inspection, auditing and testing experience
- Experience with implementation of corrective action programs
- Product or industry-specific experience
- Strong computer skills including Microsoft Office and databases.
- Knowledge of tools, concepts and methodologies of QA, project management.
- Knowledge of relevant regulatory requirements in payment card manufacturing environment.
Key Skills and Competencies:
- Confidence
- Excellent technical skills
- Organizational skills
- Planning skills
- Interpersonal skills
- Communication skills
- Problem solving skills
- Team leadership skills
- Attention to details
- Understanding of the code, specification and regulatory requirements relating to the payment card industry.
- IT skills
- Numerical skills and an understanding of statistics
- Advance Microsoft excel, word and power point presentation skills
Method of Application
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