Smart Partners was founded by Tijani Iyemifokhae , a graduate of Industrial Chemistry, University of Benin with MBA (Human Resources) Lagos State University Ojo. He has more than a decade work experiences that span across some leading law firms as Practice Development Manager. At Fine and Country International (West Africa) he was the Head of Operations and Strategy. For the years spent at Fine and Country, he developed; Sales, Marketing, HR Structures and Policies, Business model and Operational Processes. Mr. Iyemifokhae has attended series of local (Lagos Business School) and International trainings. He is a talented Strategist with multitasking abilities.
JOB SUMMARY
- Our client is seeking for an experienced Head Retail Commercial – ROAMING, IDD, A2P AND P2P that will be responsible for the overall businessprofitability of the retail (IDD & roaming),A2P and P2P revenue, customerexperience and life cycle management of these revenue streams.
RESPONSIBILITIES
- Responsibility of outbound roaming,IDD, international A2P, P2P and P2A businessrevenue for the company.
- Business intelligence and competitive analysis of the opportunities in the outboundroaming , IDD, international A2P, P2P and P2A business.
- Monitoring of the revenueson daily, monthly,quarterly and annualbasis.
- Doing trend analysis and competitive benchmarking of outbound roaming,IDD, international A2P, P2P and P2A to ensure that the companiessubscribers have the best in market offers and propositions.
- Responsible for all marketing communications activities includingoutdoor, social media,company website, welcomeSMS, BTL communication to the companies subscribers.
- Marketing for the full customer lifecyclejourney and experience, including communication, subscription, usage and paymentof the services.
- Updating the propositions with new offers/ bundles to maintain the company as the best in class operator of choice.
- Preparing the revenue outlookof the outbound roaming, IDD, international A2P, P2P and P2A businessin all business review meetingsas the need arises.
- Constantly engagethe other stakeholders marketing communication, customercare, RAD / Finance to ensure that all proposition / offers are generating substantial revenue and identification of any revenue leakage.
- Working with other departments eg. Marketing, RAD, Customer Care to seamlessly make the outboundroaming, IDD, international A2P, P2P and P2A services more accessible to the companies subscribers at competitive retail rates and hence make the business more profitable.
- Working closely with the commercial wholesaleroaming and carrierteam to derive the best possible deals for the companies customers.
KEY PERFORMANCE INDICATOR AND DELIVERABLES
- Annual roaming revenue as per AOP.
- Ensure best customer experiences by providing best/affordable offers.
- Price monitoring to ensurecompliance - no negative margin.
- Bundle evaluation and management.
- Customer experience and awareness.
- Maintain excellent overview of the companies competitive positioning nationally, and keeping abreastof all changes and evolution.
- Provide reporting and analysisto achieve the targeted AOP.
- Regular analysis of the data to enhance businessgrowth.
- Track revenue performance including any unusual revenuespike or leakage.
- Regular engagement with the wholesale commercial team to ensure proper understanding of the reports.
- Timely weekly, monthly, and quarterly reporting.
EDUCATION, QUALIFICATION AND EXPERIENCE
- 10-12 years of experience preferably in the telecommunications with a Carrier or an Operator.
- A Bachelor Degree in Engineering or Commercial field.
- Previous experience working on retail customer management of the international business
SKILLS AND COMPETENCIES
- Excellent knowledge of international telecombusiness ideally specializing in the international segment including International A2P SMS.
- Has managed carrier routing with revenue and profit responsibility in an operator/carrier.
Method of Application
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