Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria. Human Capital is undoubtedly one of the most important elements of success in any organisation today. Developing human capital requires creating and cultivating environments in which human beings can rapidly learn and apply new ideas, competencies, skills, behaviours and attitudes. Proten International assists organisations across Europe and Africa in providing opportunities for people to create shared understanding, explore new ideas and apply them. The tools for creating these opportunities include training, facilitation, coaching and consulting. Our focus is to create an enabling environment for businesses and organisations to start - up and thrive through a range of business development services. We also work with Corporate and Governmental organisations to optimize their productivity and performance through a range of advisory, consulting and other services. We aim to understand the needs of every organisation and its people and work hand-in-hand with them to fulfil them. We strongly believe that a highly performing and productive workforce will lead to a profitable organisation.
Job Purpose
We are seeking a dynamic and experienced Head of Technical Operations to oversee our technical infrastructure and operations. The ideal candidate will have a strong background in product management, providing a strategic advantage in aligning technical operations with product development and business objectives.
Principal Duties and Responsibilities
- Lead and manage the technical operations team, ensuring efficient and effective delivery of services.
- Develop and execute strategic plans for technical infrastructure, aligning with product development goals and business objectives.
- Collaborate with cross-functional teams, including engineering, product, marketing, sales, and customer support, to ensure seamless integration of technical operations.
- Oversee the development, implementation, and maintenance of technical systems and processes.
- Ensure the scalability, security, and reliability of technical operations.
- Monitor and manage operational budgets, resource allocation, and performance metrics.
- Drive continuous improvement and innovation in technical operations through the application of agile and lean methodologies.
- Resolve complex technical issues and implement robust solutions to improve operational efficiency.
Qualifications, Skills & Experience:
- Bachelor’s degree in Computer Science, Engineering, or a related field; MBA or advanced degree is a plus.
- Minimum of 8 years experience in technical operations role.
- Proven experience in technical operations and product management.
- Strong understanding of technical infrastructure, including cloud services, networking, and security.
- Demonstrated ability to develop and execute strategic plans.
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Experience with agile and lean methodologies.
- Excellent communication and collaboration skills.
- Experience in a high-growth tech environment.
- Knowledge of market trends and customer needs in the tech industry.
- Proven track record of successful project and resource management.
Method of Application
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