UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.
Job Objectives
- The Head, Web Acquiring will lead and manage Payloft’s online payments acquiring function, driving strategy, product performance, merchant growth, and operational excellence.
- This role oversees all web-based merchant payment solutions, ensuring seamless onboarding, secure transaction processing, and strong revenue performance.
- The ideal candidate will have deep experience in digital payments, merchant acquiring, fintech operations, and strategic leadership.
Responsibilities
Strategic Leadership & Planning:
- Develop and execute the overall strategy for the Web Acquiring department in alignment with Payloft’s business direction.
- Identify market opportunities, emerging payment trends, and competitive landscapes to shape product and commercial priorities.
- Drive initiatives to increase transaction volume, revenue, and market share.
Merchant Acquisition & Management:
- Oversee the end-to-end online merchant onboarding process, ensuring speed, compliance, and operational accuracy.
- Build and maintain strategic relationships with key merchants, payment partners, and technology vendors.
- Implement merchant segmentation and targeted growth strategies.
Product & Technology Oversight:
- Collaborate with Product, Engineering, and Compliance teams to develop and optimize web acquiring solutions (APIs, payment gateways, checkout products, plugins, etc.).
- Ensure high system uptime, strong security standards, and improved user experience across all acquiring channels.
- Lead innovation initiatives to keep Payloft ahead in digital commerce and payments.
Operational Excellence:
- Establish and enforce efficient processes for transaction monitoring, fraud management, settlements, and dispute resolution.
- Ensure adherence to regulatory requirements, including PCI-DSS, data security, and risk compliance.
- Develop KPIs, dashboards, and performance metrics for continuous improvement.
Team Leadership & Relationship Management:
- Lead, mentor, and grow a high-performing Web Acquiring team.
- Collaborate cross-functionally with Risk, Finance, Engineering, Sales, Legal, and Support teams.
- Represent the department in strategic meetings and stakeholder engagements.
Recruitment:
- Support HR in CV selection and review.
Staff Attraction, Motivation and Retention:
- Fill vacant roles within the department in a timely manner and provide opportunities for growth and development.
- Provide training, mentorship, and upskilling programs.
- Recognize and reward individual and team achievements and contributions.
- Encourage open communication and feedback.
- Give employees autonomy and ownership of their work to motivate them.
- Foster a positive work culture that encourages collaboration, innovation, and creativity.
- Regularly engage direct reports to understand their needs and concerns.
- Foster a diverse and inclusive work environment that values different perspectives and backgrounds.
Key Performance Indicator
- As agreed from time to time based on business exigencies
Job Requirements
- Education: Bachelor's Degree in Business, Computer Science, Marketing, or a related field (Master’s degree or MBA is an advantage).
- Experience: Minimum 10 years of relevant experience in fintech, digital payments, merchant acquiring, online commerce, or payment gateways. Post NYSC experience.
Key Competency:
Knowledge/Experience:
- Proven leadership experience managing teams and complex operational functions.
- Strong understanding of online payments infrastructure: APIs, gateways, processors, fraud tools, settlement systems, and merchant lifecycle.
- Working knowledge of payment regulations and industry standards (PCI-DSS, KYC, AML, etc.).
- Excellent problem-solving, analytical, and communication skills.
- Ability to drive commercial growth while managing operational risk.
- Strong stakeholder management and negotiation skills.
Preferred Attributes:
- Experience working in a fast-paced fintech environment.
- Strong project management capabilities.
- Knowledge of emerging payment technologies such as tokenization, alternative payment methods (APMs), recurring billing, and subscription management.
Skill/Competencies:
- Strong interpersonal skills.
- Excellent written/oral communication skills.
- Strong analytical skills.
- Organizational skills.
- Confident negotiator and ability to close the right type of business deals at the highest level.
Method of Application
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