Lily Hospitals is a multi-specialty private hospital. We offer world-class services in key areas of healthcare including fertility treatment, cardiology, urology, ophthalmology and pediatrics. Collectively, our hospitals offer a range of diagnostic services including: Magnetic Resonance Scanners (MRI), Advanced Ultrasound Scanners, 4 Slice CT scanner, Digital Conventional Radiology, Endoscopy, Screening Mammography, Advanced Vision Screening, Cardiac imaging and Pathology Services. Since we were established in 1984, Lily Hospitals have grown in both size and scope of services offered. We are passionate about achieving our vision to become one of the foremost healthcare groups in Nigeria by 2020 by continuously improving care and governance to provide a growing number of Nigerians with high quality and affordable private hospital care.
Job Overview
- We are seeking a dedicated and detail-oriented Health Information Management Officer to join our Customer Service Department.
- The successful candidate will be responsible for managing patient information, ensuring data accuracy, and providing excellent customer service to patients.
Key Responsibilities
- Maintain and update patient health records with accuracy and confidentiality.
- Ensure compliance with healthcare regulations and data protection policies.
- Assist patients with inquiries related to their health information and medical records.
- Process requests for medical records and manage the release of information in accordance with hospital policies and legal requirements.
- Collaborate with healthcare providers to ensure timely and accurate documentation of patient information.
- Perform routine audits of health records to ensure data integrity.
- Resolve patient complaints and issues related in a professional and efficient manner.
- Participate in continuous improvement initiatives to enhance the quality of customer satisfaction.
Qualifications
- Bachelor’s degree or HND in Health Information Management.
- Certification in Health Information Management is an added advantage.
- Minimum of 1 years of experience in customer service.
- Knowledge of healthcare regulations and standards
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to handle sensitive information with discretion and confidentiality.
- Proficiency in health information systems and electronic health records.
Method of Application
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