I.T Support Officer at Mkobo Microfinance Bank Limited (Mkobobank)

MKOBO Microfinance Bank Limited is a fully licensed MFB by the Central Bank of Nigeria (CBN). MKOBO was conceived to help solve consumers’ need for access to short-term emergency credit. Our goal is to provide access to short term unsecured loans, which is easily accessible. We cater to the demography currently underserved by the Commercial banks in our aim to help increase financial inclusion of the Nigerian population. At MKOBO we have always worked a little differently to other short-term loan providers. we do not require any collateral or guarantor in most cases and we will always offer support when our customers tell us they need a helping hand.

Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network-related issues.
• Assist in the setup, configuration, and maintenance of PCs, laptops, printers, servers, and other IT equipment.
• Assist in the installation and configuration of operating systems, software applications, and network devices.
• Conduct regular checks on IT equipment to identify and resolve potential issues.
• Create, modify, and deactivate user accounts across IT systems as directed by the IT Manager.
• Assist in performing regular backups of critical data and systems and test backup integrity by restoring data periodically.
• Assist in monitoring and maintaining LAN/Wireless networks.
• Install and update antivirus software on all devices, ensuring regular scans and cleanups.
• Prepare regular reports on IT support activities, including issue trends and resolution times.
• Provide basic training to end-users on IT systems, software applications, and security best practices.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
• Minimum of 1–3 years of experience in IT support or a similar role, preferably in a microfinance or banking environment.
• Proficiency in troubleshooting hardware, software, and network issues.
• Knowledge of operating systems (Windows, MacOS,) mobile devices (Android and iOS), and software applications.
• Familiarity with LAN/Wireless networks, internet connectivity and IT security principles and tools.

Method of Application