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We are seeking a highly skilled and experienced IT Support Specialist to join our team in Abuja. The successful candidate will provide technical support and assistance to our employees, ensuring that all IT systems and equipment are functioning properly.
Key Responsibilities:
- Provide technical support and assistance to employees via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues
- Install, configure, and maintain computer hardware, software, and peripherals
- Set up and configure user accounts, email, and other network services
- Monitor and maintain network security and performance
- Document and track all technical issues and resolutions
- Collaborate with other IT team members to resolve complex technical issues
- Stay up-to-date with the latest technologies and trends in IT support
Requirements:
- 2 years of experience in IT support or a related field
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proficiency in Windows, Microsoft Office, and other productivity software
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and organizational skills
Preferred Qualifications:
- CompTIA A+ or other relevant certifications
- Experience with IT service management tools (e.g. ServiceNow)
- Knowledge of network protocols and architectures
- Experience with cloud-based technologies (e.g. Azure, AWS)
What We Offer:
- Competitive salary (?150,000 - ?200,000 per month)
- Opportunity to work with a dynamic and growing organization
- Professional development and training opportunities
- Collaborative and supportive work environment
Method of Application
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