We are a non profit organization which have a burning passion for the development of the slums We tend to affect the children, youth, adult in the community so as to become reliable people and citizens.
Reports To: IT Manager/Area Support Manager
Contract: 3 Months | Start: Immediate
ABOUT SAVE THE SLUM INITIATIVE
Save the Slum Initiative (STSI), established in 2016, improves welfare and protection of children, women, and vulnerable groups affected by armed conflict. We focus on WASH, Health, Protection, and Livelihood programming, partnering with UNICEF, IOM, UNFPA, having reached over 1 million people across Nigeria.
POSITION SUMMARY
Establish, implement, and maintain ICT systems and procedures for humanitarian operations, ensuring optimal infrastructure performance to support effective service delivery to displacement-affected communities.
KEY RESPONSIBILITIES
Technical Infrastructure (40%)
- Establish/maintain ICT systems, hardware, software, network infrastructure across offices
- Manage Microsoft Office 365, SharePoint, cloud storage systems
- Implement backup systems, UPS, solar power infrastructure
- Monitor ISP links, network optimization
System Administration (35%)
- Provide technical support through helpdesk, on-site assistance and managing of organizations social media accounts
- Configure user accounts, security settings, access permissions
- Troubleshoot hardware/software issues (desktops, laptops, mobiles)
- Implement cybersecurity measures, data protection protocols
- Conduct system updates, patches, preventive maintenance
- Manage ICT equipment inventory, software licenses
Field Support (15%)
- Visit field offices for technical support, new ICT installations
- Train field staff on ICT systems, software, security procedures
- Coordinate with vendors/service providers for procurement/maintenance
- Support emergency response ICT needs during crises
- Ensure compliance with organizational ICT policies
Documentation & Reporting (10%)
- Maintain ICT asset records, configurations, service requests
- Prepare monthly system performance, incident resolution reports
- Document SOPs, user manuals
- Contribute to ICT strategy, budget planning
- Ensure data protection, information security compliance
REQUIRED QUALIFICATIONS
Education & Experience
- Bachelor\'s in Computer Science, IT, Computer Engineering, or related field
- 3-5 years ICT Officer experience in humanitarian/development organizations
- Network management, cloud computing, system administration experience
- Experience in complex/volatile environments, preferably Nigeria
- Solar energy systems, power management knowledge
Technical Skills
- Microsoft Office 365, SharePoint, Access proficiency
- Microsoft Power Platform (Power Apps, Automate, BI) knowledge
- ERP systems (Unit 4 Agresso), Excel VBA/Macro experience
- Cisco cloud network infrastructure understanding
- Cyber security best practices, data protection protocols
Personal Competencies
- English fluency (Hausa/other Nigerian languages preferred)
- Strong analytical, problem-solving skills
- Excellent communication, interpersonal abilities
- Independent work, multi-priority management
- Flexibility, adaptability to changing environments
- Cultural sensitivity, humanitarian values commitment
WORKING CONDITIONS & BENEFITS
Field Requirements
- Office-based with 30% field visits to remote locations
- Occasional challenging environment work, limited infrastructure
- Outside normal hours work for system maintenance
- Valid driver\'s license, independent travel ability
PARTNERSHIPS & COORDINATION
- Internal coordination with all program departments
- External partnerships with vendors, service providers, government agencies
- Emergency response team support during crisis situations
APPLICATION REQUIREMENTS
- Cover letter addressing technical experience, humanitarian motivation
- Detailed CV highlighting relevant experience, projects
- Academic certificates, professional certifications
Method of Application
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