Khenpro Global Services is a recruitment organization saddled with the responsibility of providing qualified individuals in various categories of employment to contribute effectively to the growth and sustainable development of organization.
Job Summary
- The I.T Executive will be responsible for the smooth operation of technology systems across multiple outlets within the Quick Service Restaurant (QSR) / Retail chain.
- This includes managing POS systems, digital ordering platforms, networks, hardware, and software, while ensuring minimal downtime and maximum efficiency to support sales and customer service.
- The role also involves supporting staff with IT-related issues, monitoring data security, and helping drive digital transformation within the business.
Key Responsibilities
- POS & Outlet Support: Maintain, troubleshoot, and update Point-of-Sale (POS) systems, kitchen display units, and related retail technologies across all outlets.
- Network & Connectivity: Ensure stable internet and intranet connectivity for branches, enabling seamless ordering, payment, and reporting functions.
- Systems Administration: Manage user accounts, emails, and access rights for outlet and head office staff.
- Hardware & Software Maintenance: Install, configure, and support desktops, tablets, printers, scanners, and software applications.
- Digital Platforms: Support integration and performance of online ordering systems, delivery apps, and loyalty programs.
- Data & Reporting: Ensure timely data backup, POS sales synchronization, and accurate reporting to head office.
- Cybersecurity: Implement and monitor security measures to protect customer data, payment systems, and company assets.
- Asset Management: Maintain an up-to-date IT asset inventory for outlets and the head office.
- Vendor Coordination: Liaise with IT vendors, service providers, and third-party software partners for repairs, upgrades, and technical support.
- Technology Projects: Support rollout of new outlets, including IT setup, POS deployment, and training of staff on systems use.
Key Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 3–5years’ experience in IT support, preferably in QSR, retail, or FMCG environments.
- Strong knowledge of POS systems, retail software, and payment integration.
- Understanding of networking, data synchronization, and system uptime monitoring.
- Familiarity with ERP/CRM solutions for retail operations is a plus.
- Experience in supporting digital ordering platforms (mobile apps, delivery aggregators, kiosks) is an advantage.
- Excellent problem-solving and communication skills.
- Ability to work under pressure and respond quickly to downtime or technical escalations.
- Willingness to go to outlets for on-site IT support.
Competencies:
- Strong technical troubleshooting skills with hands-on approach.
- Service-oriented mindset to support frontline retail/QSR staff.
- Ability to manage multiple outlets’ IT needs simultaneously.
- Adaptability to fast-paced retail/QSR operations.
- Attention to detail and data accuracy.
Method of Application
Signup to view application details.
Signup Now
