Olam Agri is a market-leading, differentiated food, feed, and fiber agri-business with a global origination footprint, processing capabilities, and deep understanding of market needs built over 33 years. With a strong presence in high-growth emerging markets and products across grains & oilseeds, animal feed & protein, rice, edible oils, specialty grains & seeds, cotton, wood products, rubber and commodity financial services.
Job Summary
- As an IT Application Support Specialist - SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting business operations across Nigeria.
- This role requires strong technical expertise, problem-solving skills, and effective collaboration with cross-functional teams.
Job Description
- Proficient in SAP modules: PP (Production Planning), QM (Quality Management), and MM (Materials Management).
- Strong understanding of SAP master data requirements.
- Prior experience in managing SAP service requests (L1 tickets).
- Solid knowledge of business processes: Procure-to-Pay, Produce-to-Finish, Order-to-Cash.
- Experience working on key projects involving SAP and other enterprise applications.
- Effective individual contributor and collaborative team player.
Key Responsibilities
Provide Level 2/3 SAP Application Support:
- Troubleshoot and resolve complex SAP issues.
- Deliver timely and effective solutions to user queries and incidents.
- Conduct root cause analysis and implement preventive measures.
Manage SAP Incidents and Service Requests:
- Prioritize and manage incidents and service requests in line with defined SLAs and KPIs.
- Escalate issues to relevant teams when necessary.
Profile Description
- Lead and manage the Level 1 application support team within a manufacturing environment, ensuring timely and effective issue resolution.
- Ensure the stability and optimal performance of SAP applications.
- Coordinate and collaborate with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
- Drive and manage medium-to-large scale SAP projects from initiation to completion, ensuring successful delivery within scope, time, and budget.
- Analyze and interpret data to generate insightful management reports for informed decision-making.
- Act as a liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice versa.
- Champion continuous improvement in application support processes.
Requirements
- Minimum of 6 years of hands-on experience with SAP applications.
- Proven experience in managing Level 1 application support within a manufacturing environment.
- Strong analytical skills with a keen aptitude for data analysis and management reporting.
- Demonstrated experience in leading and managing IT projects, particularly within SAP.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups.
- Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
- Proactive, problem-solving mindset with a commitment to continuous improvement.
Method of Application
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