IT Business Analyst at Primeguage Solutions Limited

Since our establishment, Primeguage Solutions Limited have become the fastest-growing revenue management and technology consulting firm in Nigeria. Driven by passion and hard work, we help our clients build stronger, more agile, and innovative businesses. Rather than dwell on our past achievements, we look forward to the enormous opportunities that are emerging from the growing shift to digital business. We invest in new solutions and acquisitions, build our capabilities, and develop our teams to ensure that Primeguage is well-positioned to help clients explore the vast opportunity – and deliver on the potential – of this new digital business era.

Job Description:

• As part of the Strategic Growth Team, the IT Business Analyst is responsible for facilitating the delivery of assigned projects on time within budget and scope under the Primegauge Solutions umbrella. You will be required to understand the various business processes and demonstrate analytical skills.
• You will work closely across multiple departments and working groups to solve issues and implement process changes with the end goal to make our team better.
• Using high levels of qualitative aptitude, you will research, develop, communicate, and implement new products, programs, processes and projects across various project environments.
• He/she will facilitate the definition of business requirements and report them back to stakeholders.
• The typical project scope for this role includes executive work associated with an overhaul of existing workflow processes inclusive of process flow documentation, data analysis, systems architecture, implementation, deployment and customization of new or existing businesses, development of reporting tools as well as training of staffs and stakeholders on new policies and procedures.
• Analysts should have strong analytical skills with the ability to analyze the solutions and systems to improve overall performance, reliability and efficiency.

Key Responsibilities:

In addition to the above, the analyst will help create internal OKRs and SLAs that hold our teams to ambitious performance standards. Other responsibilities would include;

• Document the business requirements and facilitate communication between stakeholders to satisfy business needs. Consolidate information gathered from multiple sources
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Provide support during engagement meetings with functional leads (namely: Operations, Sales & Marketing, and Corporate Services) to facilitate the transformation and development of new requirements. Communicate key insights and findings to the product team
• Support with the management of ongoing IT projects and BA support requests and administrative needs. Document changes to the design and implementation of assigned projects. Document changes to the design and implementation of assigned projects.
• Support with the creation of training materials and documentation for application users and train new end users on other related applications
• Facilitate the monitoring of user adoption rates and respond as needed (e.g., additional training sessions, communication, system modifications, etc.)
• Support with the planning, scheduling and monitoring of IT-related project timelines, milestones, budget and deliverables using appropriate tools to ensure the delivery of quality outputs on time and within budget
• Support with the development and delivery of progress reports, documentation, and presentations to clients (pitches and deliverables), stakeholders and management IT
• Support with the coordination of project management activities of postmortems/ process evaluation for each project and review recommendations report in order to identify successful and unsuccessful project elements
• Define reporting and alerting requirements and provide a weekly status report of assigned projects/ tasks to the Senior Business Analysts
• Define, design, document and maintain configuration specifications, business analysis requirements and system processes
• Own and develop a relationship with partners, working with them to optimize and enhance our integration
• Report on common sources of technical issues or questions and make recommendations to the product team
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
• Other duties as assigned

Skills and Qualifications:

• 2-4 years experience in Business / Systems Analysis or Quality Assurance
• A degree in IT / Computer Science or any related discipline
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
• Strong written and verbal communication skills including technical writing skills

Additional Or Preferred Qualifications

• Master's Degree in a related field.

Behavioral Competence and Requirements:

• This candidate must have the energy, intellect, and excitement to take on a work-in-process process and help to continually iterate to achieve industry excellence.
• Ability to work under pressure and meet constantly changing timelines.
• Be able to travel as necessary, and perform, additional job-related duties as requested.
• Excellent verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
• Ability to work independently, initiative, and remain flexible in an ever-changing environment.
• Fast learner with an interest in a broad range of business functions.
• Possesses an astute attention to detail and excellent problem-solving skills.

Method of Application