IT Officer at 3Supports Services

We are young, experienced, excellent and still growing. Registered in Nigeria with Corporate Affairs Commission. 3Supports is one of the leading IT solution contractors in Lagos, System Integrator and re-sellers across West Africa. Our solution includes data network design and deployment, Network optimization and repair, IT Support, structured cabling, fiber optics project, Surveillance Camera (CCTV), Access Control, Fire alarm, Data center support, IP Telephony(VoIP) & IP Television e.t.c. We also supply/procure IT product/equipment, this includes data cabling products, Fiber optic cables, Accessories, Cabinets / Racks, Network Routers and Switches, Servers, Access Points, Wireless controller, UPS, Media Converters, Transceivers, Power Distribution Units, PABX Systems, Tools and Testing Equipment, and computers of different brands and types. Our main objective at 3SUPPORTS is to ensure consistent high level of service through our years of experience and expertise in the field. We are committed to delivering products and services of the highest quality by strategic planning and implementation of processes that would bring about the most desirable solution. We are sure you will like us to work for you.

Job Description

• The primary purpose of the role is problem resolution for our customers, responding to telephone and email enquiries and providing excellent customer service and support for our end users.
• Logging support and request calls and dealing with them appropriately.
• You should be experienced with Windows desktop and server, Office 365, have LAN/WAN network experience but primarily, must be exceptionally customer-focused. Good knowledge of Microsoft, Cisco, VMware, CompTIA, will also be considered favourably as will a degree-based qualification in computing science or engineering. Primarily the recruitment process will be candidate driven.

Key Responsibilities

• Provide technical support to field engineers using Android mobile devices and Windows laptops, as well as office-based staff using Windows 10 and 11 desktops/laptops.
• Assist with troubleshooting hardware, software, and network issues remotely and on-site.
• Respond to IT support requests via phone, email, or ticketing system.
• Maintain an organised and up-to-date record of support requests and resolutions.
• Collaborate with other IT team members to resolve more complex technical issue.

Method of Application