Euracare Multi-Specialist Hospital is a healthcare facility in Lagos, Nigeria. The facility focuses on offering cutting-edge technology to cater to the healthcare needs of Nigerians, reducing the need for medical tourism. Euracare provides diagnostic services with state-of-the-art equipment and treatment capabilities including minimally-invasive procedures in the fields of cardiology, interventional radiology, orthopaedics, urology, general surgery and bariatrics and neurosurgery.
Job Summary
The IT Officer is responsible for maintaining, securing, and optimising the hospital’s IT infrastructure to support uninterrupted clinical and administrative operations. The role requires a hands-on professional who provides technical support to staff, manages networks and systems, ensures data security, and supports hospital applications in compliance with healthcare regulations and best practices.
Key Responsibilities
IT Infrastructure & Systems Management
- Maintain and monitor the hospital’s IT infrastructure, including servers, networks, workstations, and peripherals.
- Ensure high availability, performance, and reliability of IT systems.
- Install, configure, and upgrade hardware, software, and operating systems.
Network & Security Management
- Manage local area networks (LAN), wireless networks, and internet connectivity.
- Implement and monitor cybersecurity measures to protect hospital data and systems.
- Perform regular system backups and ensure disaster recovery plans are in place.
- Enforce access controls, user permissions, and password management policies.
Technical Support & Helpdesk
- Provide timely first- and second-level technical support to clinical and administrative staff.
- Troubleshoot and resolve hardware, software, network, and system issues.
- Support hospital systems such as Electronic Medical Records (EMR), billing systems, and clinical applications.
- Maintain IT service logs and track issue resolution timelines.
Healthcare Systems & Compliance
- Support IT systems in line with healthcare data protection and confidentiality requirements.
- Ensure compliance with internal IT policies and relevant regulatory standards.
- Support audits, accreditation processes, and system documentation as required.
Vendor & Asset Management
- Liaise with IT vendors, service providers, and external support partners.
- Manage IT assets, including inventory, licensing, and lifecycle tracking.
- Support procurement and installation of new IT equipment and solutions.
Continuous Improvement & Innovation
- Identify opportunities to improve IT processes, efficiency, and system performance.
- Support digitisation initiatives and technology-driven process improvements.
- Stay current with emerging technologies relevant to healthcare delivery.
Key Performance Indicators (KPIs)
- System uptime and availability
- Incident resolution turnaround time
- User satisfaction with IT support
- Compliance with security and backup protocols
- Accuracy of IT documentation and asset records
Qualifications & Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum of 3–5 years’ experience in IT support or systems administration
- Experience in a healthcare or regulated environment is an advantage
- Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are an added advantage.
Required Skills & Competencies
- Strong troubleshooting and problem-solving skills
- Knowledge of networking, operating systems, and cybersecurity principles
- Ability to support both technical and non-technical users
- High level of professionalism, confidentiality, and integrity
- Good communication and documentation skills
- Ability to work independently and under pressure.
Behavioural Expectations
- Patient and service-oriented approach
- Attention to detail and accountability
- Proactive and solution-driven mindset
- Commitment to data security and ethical IT practices
Method of Application
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