IT Officers at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organization that proffers HR and Management Consultancy solutions premised on excellence and innovation.

 Reports to: ICT Manager

Main Function    

The IT at Stanel Group is responsible for supporting and maintaining the company’s Information and Communication Technology infrastructure. This includes managing computer systems, network components, and communication devices, ensuring their optimal performance. The role involves troubleshooting technical issues, supporting staff with their ICT needs, and ensuring the security and efficiency of the company’s ICT systems.    

Role Responsibilities    

Hardware and Network Maintenance

• Install, configure, and maintain computer hardware, network equipment, and communication devices (routers, switches, servers).
• Monitor network performance and troubleshoot any connectivity or system issues.
• Ensure that all ICT equipment is functional, performing repairs and upgrades as needed.
• Assist in setting up and configuring new devices, ensuring they meet organizational standards.

Software Support and Installation

• Install and update software applications, ensuring they are compatible with the company’s systems.
• Provide technical support to employees for software-related issues and troubleshoot problems with software applications.
• Ensure all systems have up-to-date software patches and anti-virus protection.

ICT Security and Data Protection

• Implement and manage security measures to safeguard the company\'s ICT systems against unauthorized access, cyber threats, and malware.
• Ensure regular data backups are performed and systems are recoverable in case of failure.
• Assist in the development and enforcement of the company’s ICT security policies and protocols.

User Support and Training

• Provide ongoing support to staff with ICT-related issues, including hardware, software, and network-related problems.
• Assist employees with the setup and configuration of workstations, printers, and other ICT-related devices.
• Provide training to staff on best practices for using ICT systems and software efficiently and securely.

Documentation and Reporting

• Maintain accurate records of ICT equipment, software licenses, and inventory.
• Document and report any technical issues, resolutions, and improvements made to systems.
• Provide management with regular reports on system performance, security incidents, and troubleshooting efforts.

System Monitoring and Performance

• Regularly monitor system performance to ensure all ICT infrastructure is functioning smoothly.
• Identify and resolve potential issues before they affect business operations.
• Conduct routine checks on systems, including servers, networking devices, and security equipment.

Qualifications and Requirements    

Education and Certifications

• A degree in Information and Communication Technology, Computer Science, or a related field is required.

Experience

• At least 1–2 years of experience in an ICT support or technical role.
• Familiarity with networking technologies, operating systems, and communication systems is essential.
• Experience in troubleshooting and maintaining hardware and software systems.

Skills    

Technical Skills

• Proficiency in troubleshooting and maintaining ICT hardware, networking equipment, and software systems.
• Understanding of network administration, IP configuration, and internet protocols.
• Knowledge of ICT security protocols, including firewall management and data protection practices.

Problem-Solving and Decision Making

• Strong analytical and problem-solving skills to identify issues and implement solutions.
• Ability to work under pressure and resolve ICT issues quickly.

Communication Skills

• Excellent verbal and written communication skills for providing user support and technical reporting.
• Ability to communicate complex technical issues to non-technical staff in an easy-to-understand manner.

Organizational Skills

• Ability to prioritize tasks and manage time effectively.
• Strong attention to detail in managing system configurations, backups, and security procedures.

Teamwork and Collaboration

• Ability to work independently and as part of a team to achieve ICT goals.
• Willingness to collaborate with colleagues to enhance ICT systems and improve organizational efficiency.

Method of Application

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