The International Institute of Tropical Agriculture (IITA) is one of the world's leading research partners in finding solutions for hunger, malnutrition, and poverty. Our award-winning research for development (R4D) addresses the development needs of tropical countries. We work with partners to enhance crop quality and productivity, reduce producer and consumer risks, and generate wealth from agriculture. We are a nonprofit organization founded in 1967, governed by a Board of Trustees, and supported by several countries. Our mission is to enhance food security and improve livelihoods in Africa through research for development (R4D). We use the R4D model in setting a research course that addresses major development problems in Africa rather than simply contributing to scientific knowledge. It has proven to be an effective mechanism for agricultural research development. We and our partners have delivered about 70% of the international research impact in sun-Saharan Africa in the last three decades.
Duties
- Adopt ITIL best practice, to handle all IT procurement-related requests and inquiries efficiently through the Service Desk via telephone, email, the (CRM) end-user portal (Freshworks) or the electronic shop to ensure all user requests and needs are handled courteously, promptly, and effectively.
- Respond to IT procurement request with a high level of accuracy, ensuring seamless coordination with the Supply Chain for timely processing and fulfillment.
- Assist the Manager, ITSM in overseeing and managing IT stocks level, ensuring timely replenishment of suppliers to prevent shortages.
- Support the Manager, ITSM in generating monthly procurement reports, covering stock levels, replenishments, and sales.
- Use data insights to advise the Head of Unit on procurement trends and needs.
- Perform desktop fixes, including software installations, system configurations, endpoint protection systems updates, and application upgrades to maintain operational efficiency.
- Maintain accurate documentation of hardware failures, repairs, installations, and removal, escalating issues to Supervisor as needed.
- Ensure the IT asset register remains up-to-date and the disposals comply IITA Disposal Strategy.
- Act as a liaison between Supply Chain representatives, external IT vendors, and service providers for procurement of IT consumables and supplies.
- Assist in patching computers, peripherals, printers, A/V systems, and software applications (e.g. upgrade and patch management, etc.) to ensure all systems remain updated and fully functional.
- Perform any other duties as may be assigned by the Supervisor.
Requirements
Qualification:
- BSc / HND in Computer Science / Engineering, Electrical / Mechanical Engineering, Information Technology or other engineering-related courses.
- The ideal candidate must have a minimum of two (2) years’ experience performing a similar role in a well-structured environment.
- Professional certifications in Service Management (CompTIA, ITIL, MCP, MCTS, and Programming Language) is required.
Competencies:
The ideal candidate must:
- Be able to command excellent client relation and management skills.
- Have experience in IT Procurement and assets management.
- Have sound knowledge Microsoft Client Technologies Management (Wins 7,8,10,11).
- Have good interpersonal and client relations skills.
Benefits
- We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
Method of Application
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