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Job Summary
- The IT Personnel at Mattoris Supamarket plays a crucial role in ensuring the smooth operation of our information technology systems and infrastructure.
- This position involves maintaining and troubleshooting hardware and software, managing IT resources, and providing technical support to our staff.
Key Responsibilities
Hardware and Software Maintenance:
- Ensure the proper functioning of all computer systems, peripherals, and network devices.
- Install, configure, and upgrade hardware components and software applications as needed.
- Perform routine maintenance tasks, including cleaning, updates, and system optimizations.
Technical Support:
- Provide technical assistance to employees for hardware and software issues.
- Troubleshoot and resolve technical problems promptly to minimize downtime.
- Assist in setting up and configuring new workstations for employees.
Network Management:
- Monitor the network infrastructure to ensure stability and performance.
- Assist in the setup and maintenance of routers, switches, and access points.
- Troubleshoot network connectivity issues and implement solutions.
Data Security and Backup:
- Implement and maintain data security measures to protect sensitive information.
- Conduct regular data backups and ensure data recovery procedures are in place.
- Assist in educating employees about data security best practices.
Software Licensing and Updates:
- Manage software licenses and ensure compliance with legal requirements.
- Keep track of software updates and patches, and apply them as needed.
Inventory Management:
- Maintain an inventory of IT equipment, including computers, printers, and accessories.
- Order and manage supplies and replacement parts when necessary.
Documentation:
- Create and update documentation for IT procedures, systems, and configurations.
- Keep records of hardware and software inventory.
User Training:
- Provide training and support to employees on IT-related topics and tools.
- Develop training materials and resources as needed.
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience in IT support and troubleshooting.
- Proficiency in hardware and software installation and configuration.
- Knowledge of network protocols and systems.
- Strong problem-solving and communication skills.
- Ability to work independently and in a team.
- IT certifications (e.g., CompTIA A+, Network+, or similar) are a plus.
Method of Application
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