Trusoft Limited is an indigenous software company, specialising in the design and development of software solutions. Trusoft has built its brand around creating software solutions adapted to the local market, but competing in quality in the international markets. Our products and solutions ranges through the educational, medical, and financial sectors. We believe our solutions are going to transform the technological landscape in Nigeria, by producing software technologies that change the life of the average consumer. Our solutions are driven by insight, value, quality and an insatiable desire for continuous improvement. We believe in giving our clients value for money and we do that by working collaboratively and closely with our clients; the results of this has always been successful projects.
Job Summary:
- We are seeking an IT Service Manager who is ITIL certified to join our team.
- The IT Service Manager will be responsible for managing the delivery of IT services to our customers in accordance with ITIL best practices.
- The successful candidate will ensure that IT services are delivered to agreed standards, service level agreements are met, and customer satisfaction is maintained at all times.
Key Responsibilities:
- Define, implement and manage ITIL-based service management processes
- Ensure IT services are delivered to agreed service level agreements (SLAs) and key performance indicators (KPIs)
- Manage and monitor incident, problem, change, release and service level management processes
- Implement and manage IT asset and configuration management processes
- Manage relationships with third-party service providers and vendors
- Maintain effective communication with key stakeholders to ensure they are kept informed of service delivery performance and any issues that may affect customer satisfaction
- Prepare and deliver regular service performance reports and management information
- Continuously improve IT service management processes in accordance with ITIL best practices
- Provide leadership and direction to the service management team
Requirements:
- Bachelor's degree in Computer Science, Information Technology or related field
- ITIL Foundation certification and ITIL Intermediate or Expert certification in Service Management
- Minimum of 5 years’ experience in IT service management
- Excellent knowledge of ITIL service management frameworks, processes and procedures
- Strong interpersonal and communication skills
- Excellent leadership and management skills
- Ability to work under pressure and meet tight deadlines
- Strong analytical and problem-solving skills
- Experience with IT service management tools and software
- Ability to work in a team-oriented, collaborative environment
Method of Application
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