PZ Cussons Nigeria Plc is part of a multinational consumer goods business, PZ Cussons Plc. We manufacture and distribute some of the best loved brands in Nigeria, from Imperial Leather to Cussons Baby, Morning Fresh to Thermocool and Robb. We operate in five core categories - personal care, beauty, home care, food and nutrition and electricals. Worldwide PZ Cussons Group employs over 5000 people across Africa, Europe, Asia, and North America.
Job Purpose:
This role is charged with the responsibility of ensuring network availability across all sites
Responsible to: IT Site Support Manager
Responsible for: No direct reports
Key Accountabilities:
- Timely support of IT related issues across the factory
- Provide desktop/Laptop immediate support for all the users both on/off site
- Support TWMS system within the business warehouse
- Support WBNET System across the site
- Provide level-0 Support to PZW SAP across the site
- Work closely with the Local service desk to priorities and mange open calls related to PZ Wilmar factory
- Provide Support for Handheld terminals, Printers, Label printers and other devices across the site
- Identify LAN/WAN related issues, log calls and work closely with PZ Staffs to resolve incidents
- Test and evaluate New IT technology
- Support facilities across Meeting room, Access Controls and CCTVs on site
- Support Avaya system, MTR, and any other communication technology across the site
- Provide appropriate Support for new users across the site
- Monitor all IT related equipment on site and report any abnormality
- Work closely with approved Service Provider (WAN and LAN) to Support and resolve related LAN and WAN issues across Nigeria
- Support the investigation of Network related issues across other PZ & Wilmar operating Units outside Nigeria especially during service outage
- Align with global team and vendors to execute Network Projects, Services Improvement plan and Operations across Nigeria
- Ensure incident management are aligned with PZC and Wilmar standard operating procedures
Key Stakeholders: Internal/ External Relationships
Develop robust relationships with strategic stakeholders.
Persons Specification :
Knowledge / Skills/ Qualifications/ Technical/ Professional experience:
- Knowledge/Qualifications:
- Educated to bachelor’s degree/HND at least degree level in an IT-related field.
- 3+ years’ IT experience within retail or an FMCG.
- Experience of working in a matrix organization.
- Experience of successfully working in cross functional teams
- Experience of initiating and creating business process improvements with IT
- Ability to demonstrate planning and organizational skills
- Ability to demonstrate creative problem solving
- Strong team player, able to work closely with other IT employees in the Global and Regional teams.
- Self-motivated.
- Excellent communication skills.
- Fluent in English
- International mind set
- Engaging and collaborative style
- Good influencing skills.
- Good planning and organizational skills
- Analytical and data literate
- Positive outlook
- Good Project Management skill
Method of Application
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