Pistachio Associates is an all round Business Development Services Provider offering Business Acceleration, Outsourced Financial Services and Technology Solutions to the Start ups, Small and Medium Enterprises (SSME’S). Our company’s unique focus has made available, world class services to businesses existing at every stage of development accross industries. We aim to support SSME’s towards growth in both the top and bottom lines of their business performance and to ensure efficiency and effectiveness in allocation of resources.
Job Description
POS System Management:
- Install, configure, and maintain point-of-sale systems.
- Troubleshoot and resolve any issues related to POS hardware or software.
- Ensure seamless integration of POS systems with other restaurant technologies.
Network Administration:
- Manage and maintain the restaurant's computer networks.
- Monitor network performance, troubleshoot connectivity issues, and ensure reliable internet access.
- Implement security measures to protect the network from cyber threats.
- Network devices maintenance & advice, and facilitates IT equipment purchases and repairs.
- Manage Microsoft accounts and applications, creates and deactivates on request by the HR/Management
- Manages licenses and applications’ activations
Hardware and Software Maintenance:
- Conduct regular checks on computer hardware and peripherals.
- Install, update, and configure software applications used in the restaurant.
- Perform routine maintenance to optimize system performance.
- Perform equipment routine checks and preventive maintenance to ensure all devices are in good working condition
Data Backup and Recovery:
- Develop and implement a robust data backup and recovery plan.
- Regularly backup critical restaurant data and test recovery procedures.
User Support:
- Provide technical support to restaurant staff for IT-related issues.
- Train employees on the proper use of technology systems.
- Document and maintain an IT support knowledge base.
- Recommends new features and/or changes so to configure workflows based on user requirements and feedback
Security Management:
- Implement and enforce IT security policies to safeguard sensitive information.
- Stay current with security trends and proactively address potential vulnerabilities.
- Create and administer security for software
Vendor Management:
- Collaborate with external IT vendors for system upgrades and issue resolution.
- Evaluate vendor proposals and recommend solutions that align with restaurant needs.
- Follow up on software renewals and service payments
Inventory Management:
- Track and manage IT inventory, including hardware and software licenses.
- Coordinate the procurement of new IT equipment as needed.
Compliance and Regulations:
- Ensure compliance with relevant data protection regulations and industry standards.
- Stay informed about changes in IT laws and regulations affecting the restaurant.
System Troubleshooting:
- Administer issues’ tracking and change requests.
- Collaborates and escalates more complex issues to third- parties for resolution.
ERP & Software Management:
- Ensures the reliable performance of the ERP systems and software.
- Provide 1st level support i.e. troubleshoots and resolves basic ERP issues related to hardware, software, user access and/or any other problems.
- Participates in projects to gather user requirements, design, configuration, test, and implementation of ERP systems and applications.
- Coordinates new software releases, fixes and upgrades with technical terms and users.
Requirements
- B.Sc / HND in Computer Science or related discipline
- 2-5 years experience in supporting business applications (ERPs)
- Experience in dashboarding software (Google data, PowerBI, Tableau, etc.)
- Advanced skills in excel.
- Expertise in analytical analysis, cross-tabular analysis, multiple variables, etc.
- Strong technical problem solving and analytical skills.
- Proven ability to trouble shoots and debug.
Method of Application
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