Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria. The consortium has the Korean Electric Power Corporation (KEPCO) which generates about 84,000MW in capacity and has a global efficiency record of a maximum down time period of slightly above three minutes annually as technical partners. This partnership has positioned IE to effectively drive its commitment to deliver efficient and sustainable power supply through investments in new technology, infrastructure upgrade and human capital development. Ikeja Electric has over 600,000 customers who the company is committed to serve with a New Spirit, New Drive and New Energy. This resolve continues to elicit a passion for service excellence and new thinking on how to empower lives and businesses across the IE network.
- As an IT Specialist, you will play a crucial role in ensuring seamless business operations by providing first-level troubleshooting, user support, and system maintenance.
- Your contribution will help optimize IT systems, enhance user experience, and support business applications.
You’ll Contribute to:
- Providing first-level and second-level IT support for business applications and IT systems.
- Troubleshooting technical issues related to software, hardware, and applications.
- Monitoring system performance, diagnosing problems, and escalating as needed.
- Managing user access and system configurations to ensure smooth operations.
- Running basic SQL queries for troubleshooting and data retrieval.
- Executing Linux commands for system checks and maintenance.
- Documenting recurring IT issues and contributing to the IT knowledge base.
- Supporting IT training initiatives to enhance user proficiency.
- Assisting in IT system updates, patches, and performance improvements.
- Identifying business requirements and aligning system functionalities with business needs.
Skills & Competencies
- The role affords you to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization's goals.
Technical Competencies
- Basic troubleshooting of IT applications and business systems.
- Ability to run basic SQL queries for data retrieval.
- Experience working with ITSM tools.
- Familiarity with system monitoring and reporting tools.
Minimum Requirement
- This opportunity is a Middle Level Management role.
- You will be responsible for optimizing IT systems, enhance user experience, and support business applications.
- This role directly reports to the Subject Matter Expert – Business Support System and Operation Support System (SME – BSS & OSS). Successfully applicants will typically possess the following criteria:
Education:
- Bachelor’s degree/ HND in in Information Technology or Computer Science or related field
- Knowledge of scripting (Linux shell, SQL) and database management.
- Familiarity with ITIL frameworks and IT service management principles.
Work Experience:
- A minimum of 1-3 years of experience in IT support, business systems, or related roles
Method of Application
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