IT Specialist at Starsight Energy

Starsight Energy provides premier clean on-grid and off-grid energy services to commercial and industrial clients in Africa. We make clean energy a smart bottom-line decision for clients by eliminating all up-front costs. Clients pay an all-inclusive monthly fee for end-to-end service. We're big believers in technology and innovation. We invest in the latest smart technology and use our copious data sets to help clients reduce their energy consumption and cut costs.

Job Summary

• The Information Technology Specialist shall be responsible for the successful management and performance of all IT Operations (including database, networking, infrastructure, and security systems) at corporate headquarters and customer sites and of all IT requirements as assigned by corporate management.
• This position ensures that reliable, secure, and effective technology infrastructure is being maintained and operated to support the productivity and effectiveness of business units.

Responsibilities

Responsibilities and Duties

• Develop, schedule members of staff and lead the IT Department to successfully provide around the clock technology support for Starsight Power Utility Limited.
• Implement efficient processes and procedures to effectively handle requests for IT support and follow approved procedures for escalating and coordinating with corporate management and vendors.
• Own and maintain IT technology capital and operational budgets and expenses.
• Install, maintain and configure hardware and software systems according to company policies.
• Advise on maintenance and security of corporate website, data center dashboard application, and all Starsight custom applications, fuel reporting application and site engineer reporting mobile application.
• Implement, manage, and maintain information technology operations. 
• Troubleshoot and repair network, hardware and software components.
• Maintain IT infrastructure and manage help desk issues.
• Work closely with unit heads, vendors, and corporate management to address areas of concern, and provide regular KPI updates during various operational meetings.
• Document disaster recovery procedures, business continuity plan and technology infrastructure.
• Document and maintain IT and Email creation and usage policies as approved by corporate management.
• Educate and support staff with cyber security concepts and guide best practices to protect company data.
• Implement, maintain, backup and administer all installed technology to meet vendor requirements, industry standard best practices, the requirements of the customer site, and policies and procedures as developed by corporate management.
• Administer, maintain, and provide technology support for corporate headquarters and customer sites.
• Project manage technology refresh and new systems installations.
• Recommend appropriate corrective action where performance is below objectives or where capacity may be nearing its threshold.
• Install and maintain laptops, mobile devices, workstations, servers, network; including maintaining regular scheduled OS patching and proactively manage hardware/software lifecycle.
• Perform routine maintenance and inspection of network and server systems.
• Test network and server systems to verify functionality and performance.
• Perform hardware and software upgrades to achieve optimum performance level.
• Perform system back-up and database archiving processes to ensure data recoverability
• Update software antivirus on regular basis.
• Provide technical support to servers, networks, telephones, and other computing platforms.
• Order and stock equipment and supplies when necessary.
• Monitor and control expenses within allotted budget.
• Assist in installation and maintenance of telephone system.
• Identify and be responsible for potential major risks, highlighting any potential concerns in an appropriate and timely manner. For identified risks, prioritize, and ensure that a robust action plan, with monitoring is put in place.

Requirements

Candidate Requirements:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Minimum of 5 years of experience in organizational IT Support with some skills in designing, deploying, and managing cloud-based infrastructure.
• Experience with cloud providers such as AWS, Azure, or Google Cloud Platform. 
• Strong understanding of networking, security, and storage concepts in the cloud.
• Excellent communication and collaboration skills.
• Application development experience using technologies like JavaScript, Python, Java, etc. 
• Project management software experience.
• Microsoft Office 365, Windows, and Server OS experience
• Relevant Renewable Power industry experience is an added advantage.

Personal & Work Skills

• Good analytical, logical, and interpretive ability.
• Demonstrate a prominent level of confidentiality, tact, discretion, initiative, and sound Judgement.
• Excellent organizational skills including the ability to determine priorities, meet regular deadlines and take/follow up action.
• Must have problem solving skills.
• Must be highly proficient in verbal and written communication.
• Possesses a strong work ethic.
• Ability to contribute in a professional and collaborative way to a team.

Benefits

• Competitive compensation package
• Medical insurance
• Trainings
• Life Insurance

Method of Application