Efezi Southsea Nigeria Limited is a hospitality consultant company incorporated in 2009 primarily to provide hospitality services to small and medium hotels. Our head office is based in Lagos, Nigeria. Over the years we have serviced great brands and have been part of major hotels as client around Nigeria. We are in business to elevate the standard of hospitality and leisure.
Job Summary
- The IT Support Analyst provides technical support and troubleshooting services for hardware, software, and network-related issues across the organization.
- This role ensures smooth day-to-day IT operations, supports end-users, and assists with system maintenance, upgrades, and documentation.
Key Responsibilities
Technical Support:
- Provide first-line support for IT-related issues (hardware, software, printers, networks).
- Respond to and resolve helpdesk tickets in a timely and professional manner.
- Support hotel systems including PMS (e.g., Opera), POS systems (e.g., Micros), Wi-Fi, and guest-related technologies.
System Maintenance:
- Perform routine maintenance of computers, servers, and network equipment.
- Monitor system performance and carry out updates, patches, and backups.
User Support and Training:
- Assist staff with IT onboarding, account setup, and basic training on systems and software.
- Provide guidance on best practices for data security and software use.
Incident Management:
- Troubleshoot hardware and software failures and escalate critical issues as needed.
- Maintain documentation of issues and solutions to build a knowledge base.
Network and Security:
- Support the network infrastructure including switches, routers, and access points.
- Help enforce IT security protocols and monitor for threats or breaches.
Asset and Inventory Management:
- Maintain accurate records of IT assets (laptops, desktops, mobile devices, etc.).
- Assist in the procurement, setup, and disposal of IT equipment.
Collaboration and Project Support:
- Work with other IT staff and vendors to support new system rollouts or upgrades.
- Participate in IT projects to improve infrastructure and user experience.
Method of Application
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