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IT Support Assistant and Administrative Staff at Pathfinder International

Pathfinder InternationalLagos, Nigeria Networking and Tech Support
Full Time

Pathfinder International is driven by the conviction that all people, regardless of where they live, have the right to decide whether and when to have children, to exist free from fear and stigma, and to lead the lives they choose. Since 1957, we have partnered with local governments, communities, and health systems in developing countries to remove barriers to critical sexual and reproductive health services. Together, we expand access to contraception, promote healthy pregnancies, save women’s lives, and stop the spread of new HIV infections, wherever the need is most urgent. Our work ensures millions of women, men, and young people are able to choose their own paths forward.

Responsibilities

  • Monitoring and maintaining networks and servers.
  • Upgrading, installing and configuring new hardware and software to meet company objectives.
  • Implementing security protocols, procedures to prevent potential threats and deploying and enforcing security policies and procedures.
  • Creating user accounts and performing access control.
  • Performing diagnostic tests and debugging procedures to optimize computer systems.
  • Documenting processes, as well as backing up and archiving data.
  • Developing data retrieval and recovery procedures.
  • Designing and implementing efficient end-user feedback and error reporting systems.
  • Keeping up to date with advancements and best practices in IT administration.
  • Maintaining knowledge of IT support, help desk procedures, products, and services.
  • Maintain and update documentation of procedures and configurations.
  • Support implementation and planning of deletions, additions and major changes to support regional infrastructure.
  • Recommend software and hardware solutions comprising of upgrades and new acquisitions.
  • Inform senior staff about industry innovations and recommend relevant upgrades.

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Information Systems, or similar.
  • Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.
  • At least 0-2years' experience in a similar role.
  • Basicexperience with IT systems, networks, and related technologies.
  • Solid knowledge of best practices in IT administration and system security.
  • Exceptional leadership, organizational, and time management skills.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal and communication skills.

Method of Application

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