Bosak Microfinance Bank Limited was incorporated in December 2009 with the business objective of providing financial service to micro clients who were excluded from the mainstream financial system.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Respond to helpdesk tickets, phone calls, and emails in a timely manner
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Troubleshoot system and network problems
- Set up user accounts and manage access permissions
- Maintain IT documentation and asset inventory
- Perform routine system updates and backups
- Support remote users via remote desktop tools
- Escalate complex technical issues to senior IT staff when necessary
- Ensure security protocols and data protection policies are followed.
Required Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field
- Proven experience in IT support or technical helpdesk role
- Strong knowledge of Windows, macOS, and common business software
- Basic understanding of networking (LAN, WAN, TCP/IP)
- Familiarity with Microsoft 365 and Active Directory
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service skills.
Preferred Qualifications:
- IT certifications (CompTIA A+, Network+, Microsoft certifications)
- Experience with ticketing systems
- Knowledge of cybersecurity best practices
- Experience supporting remote or hybrid environments
Key Skills:
- Technical troubleshooting
- Time management
- Attention to detail
- Customer service orientation
- Team collaboration
- Documentation skills.
We offer the following Benefits
- HMO
- Constant Training and Development
- Leave & Passage Allowance
- 13th Month.
Why Work with Bosak Microfinance Bank Limited?
- If you desire to work in an organization where employee motivation is key and passion is rewarded, then Bosak MFB might be the place for you.
- We are committed to building an open and rewarding work environment where all employees have equal opportunities for growth to realize their full potential.
- Our remuneration and employee welfare packages are among the best in the industry.
Method of Application
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