Inguest Global Partners Limited is a Professional Service Consulting Firm and one of the fastest growing in Nigeria emerging as the Africa’s foremost People Consulting Firm.
Qualification:
- B.Sc.,HND Computer Science or other related courses
- Relevant I.T certification is an added advantage
- Must have completed NYSC
Salary Range : 200k - 280k
Benefits :HMO, Pension, Leave Allowance and 13th Month
Primary Responsibilities
- Provide first-level technical support to end-users via phone, email, or in-person.
- Act as a single point of contact for phone calls and emails from staff regarding IT incidents and Service Request
- Receiving, logging and managing calls from internal staff via GSD Portal, telephone and email.
- 1st line support - troubleshooting of IT related incidents from software to hardware, such as Laptops, PCs and Printers etc.
- Troubleshoot basic network issues.
- Escalate unresolved incidents to the next level support team.
- Log all calls in the Service Desk Call Logging system (GSD)
- Take ownership of user incidents and follow up the status on behalf of the user and communicate progress in a timely manner.
- To maintain a high degree of customer service for all IT queries and adhere to all service delivery management principles.
- Collaborate with other IT teams to ensure seamless delivery of services.
- Monitor system performance and proactively identify potential issues.
- Generate regular reports on service metrics, such as response times and resolution rates.
- Maintain an inventory of IT assets, ensuring proper tracking, tagging, and documentation.
- Other duties as assigned.
Summary of Responsibilities
- Technical Support & Troubleshooting
- System Maintenance & Updates
- Service Management
- User Training & Documentation
- IT Asset Management
- Monitoring & Reporting
Method of Application
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