Conciliandos Solutions Limited, is one of the leading online computer store committed to becoming the most trusted computer marketplace on the web. We tirelessly pursue these goals by offering only genuine and quality products at competitive prices with a superior shopping experience, swift delivery, stellar customer service, and distinctive after sales support that will differentiate us from the competition. Conciliandos Solutions Limited is an Information Communication Technology company established to strategically leverage information systems that will manage and grow your business. At Conciliandos, we help clients solve IT related challenges through the integration of latest technology - as discrete services or comprehensive solutions. We deliver reliable technological solutions at a predictable cost decreasing the overall cost of your business technology. Our founders have been providing Conciliandos (winning) services and support to businesses all over Nigeria since our early days in 2004. They realized that they could take the tools and know-how once reserved for giant corporations and make it available to small and medium sized businesses - affordably. And as technology has advanced, so have we, resulting to an innovative growth and our continued commitment to providing our clients with consistent, reliable, and affordable service.
Job Description
- Handle escalated issues and provide technical support to end-users via phone, email, or in-person.
- Troubleshoot hardware, software, and network issues, including servers, desktops, laptops, printers, routers, switches, and other peripherals
- Conduct in-depth troubleshooting and root cause analysis of complex IT problems
- Collaborate with other IT teams and vendors to resolve technical issues promptly
- Perform system updates, installations and configurations.
- Document support activities and resolutions accurately.
Essential Criteria / Qualifications
- Minimum of 1 year of experience in IT support or helpdesk preferably in an IT services environment
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts
- Must have good analytical and troubleshooting skills, with a proactive approach to problem-solving.
- Must have good organizational, oral and written communication skills
- Must be a smart, articulate, goal-oriented team player with a cheerful disposition
- Must be willing to learn and apply technical knowledge.
- Must be willing to travel
Desirable Criteria / Qualifications:
- HND / B.Sc in Computer Science, Information Technology, or other related field.
- Experience in managing Windows server environments, Active Directory, and group policy.
- Hands-on experience with network infrastructure components such as routers, switches, etc.
- Relevant certifications such as CompTIA A+, Network or Security, CCNA, or ITIL.
Method of Application
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