We empower individuals with access to credit, simple payments solutions, high-yield investment opportunities and easy-to-use tools for personal financial management. Carbon is headquartered in Lagos, Nigeria. We are a global company of over 90 employees with operations in Nigeria, Ghana and Kenya
Role
- We are looking for an IT Support Intern at Carbon, you will be responsible for supporting the day-to-day IT operations of the company. You will help users enhance their usage of IT services.
Responsibilities
- Support users on-site and remotely across multiple time zones
- Handle issues raised via the helpdesk in providing Level I support
- Provide frequent training to users on maximizing IT resources available to them.
- Carry out repair and maintenance of workstations hardware and software related issues
- Manage and support Call center services
- Maintain relationships with ISPs and other providers to ensure maximum service uptime and monitor SLA
- Create hardware/software purchase requisitions and maintain hardware and software inventory
- Support Cloud-based services
- Manage Microsoft Windows servers, Desktop and Apple macOS
- Manage networking and VPN services
- Work extra hours to meet deadlines as required or where reasonable
Requirements
- 2-3 years of experience in enterprise IT supports the role of 100 or more users.
- Experience managing open source VoIP services like Asterisk, Elastix, 3CX
- Experience working with Cisco, Mikrotik, and Ubiquity devices
- Experience managing Linux and Windows servers in an enterprise environment
- Experience managing MacOS in an enterprise environment
- Bash or python scripting
- Experience using, troubleshooting, and maintaining SaaS tools.
These qualifications will make you stand out among other applicants:
- CCNA, CCNP, Red Hat, and Microsoft certifications
- AWS Solutions Architect or GCP certifications
- Experience working with relational databases like MySQL, PostgreSQL
- Great communications skills
Method of Application
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