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IT Support Manager at Compovine Technologies

Compovine TechnologiesLagos, Nigeria Networking and Tech Support
Full Time
The Board of Directors consists of the Chairman, Managing Director/Chief Executive Officer, three Executive Directors, one Non-Executive Director, Heads of Departments and the Company Secretary. At the helm of affairs of the management team is the MD/CEO, through whom information is disseminated down to other officers of the organization and vice versa. Board/Management Team

Job Responsibilities

  • Manage the assigned Computer &Copier Service team members
  • Lead, coach and train team members
  • Develop and implement strategic initiatives for team
  • Be an escalation point of contact to handle issues and involve direct leadership as needed
  • Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
  • Monitor staffing and equipment needs
  • Conduct performance reviews and make compensation decisions
  • Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations
  • Manage and meet established metrics and team benchmarks
  • Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performance
  • Attend required company and departmental meetings
  • Perform other related duties as assigned by Director.

Method of Application

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