African Industries Group (AIG) is a diversified global conglomerate with a legacy of 51 years of business excellence and sustainable growth. It is headquartered in Lagos, Nigeria. It has been contributing to Nigeria’s socio-economic growth and industrial development and is equally committed towards the nurturing and development of the local community.
Job Summary
- We are seeking a skilled and proactive IT Support Officer to provide technical assistance, system maintenance, and user support across hardware, software, and network systems.
- The ideal candidate will have a solid foundation in IT infrastructure, problem-solving abilities, and strong customer service skills to ensure efficient operations and minimal downtime.
Key Responsibilities
- Provide first-line technical support to users, diagnosing and resolving hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and related IT equipment.
- Ensure data security through regular backups, antivirus updates, and access control management.
- Monitor and maintain local area networks (LAN), internet connectivity, and system performance.
- Support system upgrades, software installations, and configuration of new devices.
- Troubleshoot email, connectivity, and application issues promptly to reduce operational disruptions.
- Maintain IT asset inventory and documentation of support activities.
- Collaborate with vendors and service providers for repairs, replacements, and system improvements.
- Provide user training and support to enhance digital literacy within the organization.
Requirements
- OND / HND / BSc Degree in Computer Science, Information Technology, or a related field.
- 2 - 4 years of relevant experience in IT support or technical assistance.
- Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking (LAN/Wi-Fi, routers, switches).
Salary
N200,000 - N250,000 per month
Method of Application
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