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IT Support Officer at Mikano

MikanoLagos, Nigeria Networking and Tech Support
Full Time
Mikano, with her new technology, skills and experience coupled with the high-tech latest modern machines acquired has been in the forefront of manufacturing and assembling of generating sets in the world. Vision. To be recognized as the leading solution provider and a preferred partner in the electrical, mechanical, steel fabrication and general civil works in the region. Our Mission. To provide our valued customers satisfactory solution for their power requirements with quality products at competitive pricing and commit ourselves to maintaining customer satisfaction by consistently meeting or exceeding their expectations. History. Mikano International is a limited liability company incorporated in Nigeria on the 13th February 1995 to engage in all aspects of generator business. From a small beginning in Ikeja, Lagos, to being the leading power solution provider in Nigeria employing over 1600 employees both indigenous and expatriates in various fields. Today, the company has experienced a spectacular growth through the latest technology and increased its product range to its assembly line of Generators both Diesel and Gas from 9kva to 5000 kva. The company’s STEEL FABRICATION DIVISION fabricates sound proof canopies for all the generators using the latest technology machines.

Responsibilities

  • Monitor & support network databases and systems, updating system hardware and software and troubleshooting for system errors.
  • Timely resolution of IT incidents and minimize end-user and prevention of IT services downtime.
  • Manage the configuration and installation of approved software & hardware on all company-supplied computers.
  • Proactively manage the running of telephone network services.
  • Specify and ensure the purchase of all computer equipment.
  • Serve as IT liaison with internal departments & external vendors to understand their needs and ensure escalated internet & connectivity issues are resolved in a timely manner.
  • Track and maintain computer equipment inventories.
  • Diagnose, troubleshoot, and resolve computer hardware and software issues.
  • Ensure compliance with QMS and FSMS requirements in assigned work.

Qualifications

  • B.Sc/HND in Computer Science or related course.
  • IT Information Library (ITIL) & Microsoft certification.
  • Security & network certification are added advantages.
  • 3 years experience in a similar capacity.
  • Knowledge of current trends and developments in information technology.

Method of Application

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