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IT Support Officer at Opticom Finance Limited

Opticom Finance LimitedLagos, Nigeria Networking and Tech Support
Full Time
Opticom Finance Limited is a Non-Bank Financial Company operating since 1998. We are licensed and permitted by the Central Bank of Nigeria to offer a wide range of financial products and services.

Responsibilities

  • Install and configure computer hardware operating systems and applications
  • Manage Website and Mobile App 
  • Monitor and maintain computer systems and networks
  • Communicate with staff and clients, either face-to-face or on the telephone, to help set up systems or resolve issues
  • Troubleshoot system and network problems; diagnose and resolve hardware or software faults
  • Test and evaluate new technology
  • Provide support during the roll-out of new applications
  • Set up new users' accounts and profiles, and resolve log-in issues
  • Respond within agreed time limits to call-outs
  • Provide End User support
  • Replace hardware parts as required
  • Utilize Graphic design software to create designs
  • Conduct system security checks and establish a firewall system for protection
  • Update and maintain IT documentation
  • Train staff on IT solutions
  • Manage Technology Projects
  • Develop and implement technology strategies
  • Manage IP PBX / VoIP Phone System
  • Provide IT support to other branches

Requirements

  • Minimum of BSc. or HND degree in Computer Science
  • Minimum of 3-5 years post-qualification experience
  • Excellent written and oral communication skills
  • Technology savvy, and high level of proficiency in MS. Office (particularly MS. Excel)

Method of Application

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