Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option for extra convenience. Shopping online in Nigeria is easy and convenient with us. The Jumia mall provides you with a wide range of products you can trust. Discover JIM's Big Thing for that special person in your life. You can also shop online for Valentine gifts and have them delivered directly to your loved one.
What you will be doing
- Provide advanced technical support to Jumia employees and departments.
- Lead troubleshooting efforts for complex hardware and software issues.
- Manage and optimize IT inventory and asset management systems.
- Develop and maintain comprehensive IT documentation and user guides.
- Oversee the setup and configuration of workstations and mobile devices.
- Implement and advocate for IT security best practices across the organization.
- Monitor and enhance network performance and connectivity.
- Manage user account management, access control, and security protocols.
- Drive IT projects and initiatives, ensuring alignment with business goals.
- Collaborate with cross-functional IT teams to resolve complex technical challenges.
- Provide expert support for Jumia's e-commerce platforms and internal tools.
- Design and conduct advanced IT training sessions for employees.
What we are looking for
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 4-6 years of experience in IT support or a related role.
- Strong expertise in computer hardware, software, and networking concepts.
- Proficiency with Windows and macOS operating systems.
- Exceptional problem-solving and analytical skills.
- Ability to communicate complex technical concepts to non-technical users.
- Demonstrated eagerness to learn and adapt to new technologies.
- In-depth understanding of e-commerce platforms and operations (preferred).
- Proficiency with ticketing systems and IT service management principles (preferred).
- Excellent communication skills, both verbal and written.
Method of Application
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