PG Consulting limited is a business optimization consulting firm that leverages the techniques of business research, cutting edge innovation and scientific economics to provide robust insights that enable business decision makers to achieve accelerated and sustained competitive outcomes. We want to work with you as partners on an on-going basis towards making your organisation more profitable and better performing in terms of its bottom-line.
Summary of Job Responsibilities:
- Manage the assigned Computer & Copier Service team members Lead, coach and train team members
- Develop and implement strategic initiatives for team
- Be an escalation point of contact to handle issues and involve direct leadership as needed Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
- Monitor staffing and equipment needs
- Conduct performance reviews and make compensation decisions
- Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations
- Handling Orion upgrade activities
- Addressing bug fixes
- Understanding and implementing new requirements
- Configuring the software independently or in coordination with the central team
- Handling vendor (software, hardware, network).
- Network/hardware troubleshooting with the help of Central IT team.
- Coordination with Functional users/Stakeholders.
- Perform other related duties as assigned by Management.
Qualifications and Skills:
- Must have a Degree/HND
- Must have at least 7 years of networking experience with at least the last 2 years in a senior supervisory level role in a manufacturing company
- Must have indept knowledge of general applications support and troubleshooting skills
- Previous experience of telecom softwarewould be a bonus
- Must be able to manage and mentor junior support analysts
- Must be able to motivate and supervise efficiently
- Must be able to communicate fluently both orally and written English
- Able to deliver without any excuses
- Must have people management skills
Method of Application
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