IT Support Specialist at HR Aid

HR Aid Consults (HR Aid) provides professional Human Resource advisory and consulting services to small businesses. We allow small business owners focus on their core business areas while we provide practical and effective Human Resource solutions for their business. We work closely with our clients to understand their business and resource needs and develop strategies to help attract, engage, motivate, compensate, train, manage performance and generally retain a competent and value-driven workforce.

Experience Level: 2-4 years
Work Mode: Hybrid (On-site twice weekly)
Salary Range: ?150,000 - ?200,000 Net monthly take home.Age range: 21-30 years

We are looking for a skilled and proactive IT Support Specialist with 2-4 years of experience to join our team. This role requires the candidate to work both remotely and on-site at least twice a week. The ideal candidate will be responsible for providing technical support, troubleshooting, and managing IT infrastructure while ensuring smooth and efficient system operations.

Key Responsibilities:

• Provide first and second-level IT support to staff, both remotely and on-site.
• Diagnose and resolve hardware, software, and network issues across multiple platforms (Windows, macOS, and Linux).
• Assist in the installation, configuration, and maintenance of IT equipment, including laptops, desktops, printers, and other peripherals.
• Manage and troubleshoot email, internet, and other essential communication tools.
• Maintain and support local area networks (LAN), wide area networks (WAN), and wireless networks.
• Assist in monitoring network performance to ensure a smooth and uninterrupted service.
• Troubleshoot network connectivity issues, including wireless, switches, and VPN access.
• Assist in data backup, recovery, and disaster recovery planning.
• Implement and maintain security policies, such as access control and system security patches.
• Collaborate with the IT team to maintain a secure IT environment and ensure compliance with organizational security policies.
• Manage hardware and software inventory, ensuring timely updates and replacements when necessary.
• Assist in the procurement and setup of IT resources for new hires.
• Liaise with third-party vendors for software updates, hardware repairs, and support.
• Maintain accurate documentation of system configurations, changes, and troubleshooting procedures.
• Report IT-related issues, work progress, and resolution status to the Admin Manager.
• Provide training to end-users on new software, security protocols, and general IT practices.
• Create and maintain user-friendly guides and documentation to assist employees with common technical issues.

Qualifications and Skills:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-4 years of proven IT support experience in a corporate or technical environment.
• Strong understanding of IT systems, hardware, and software troubleshooting.
• Familiarity with network technologies, including LAN, WAN, and VPNs.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills to explain technical concepts to non-technical users.

Work Conditions:

• Hybrid work model (on-site presence required twice a week).
• Flexible working hours based on operational needs.
• Collaborative work environment with opportunities for learning and professional growth.

Method of Application