Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria. Human Capital is undoubtedly one of the most important elements of success in any organisation today. Developing human capital requires creating and cultivating environments in which human beings can rapidly learn and apply new ideas, competencies, skills, behaviours and attitudes. Proten International assists organisations across Europe and Africa in providing opportunities for people to create shared understanding, explore new ideas and apply them. The tools for creating these opportunities include training, facilitation, coaching and consulting. Our focus is to create an enabling environment for businesses and organisations to start - up and thrive through a range of business development services. We also work with Corporate and Governmental organisations to optimize their productivity and performance through a range of advisory, consulting and other services. We aim to understand the needs of every organisation and its people and work hand-in-hand with them to fulfil them. We strongly believe that a highly performing and productive workforce will lead to a profitable organisation.
Job Description
The Junior IT technical support Specialist, will be responsible for troubleshooting computer issues and providing technical support to company employees, staff and other system connected to the organization network. On a daily basis, the officers use his or her knowledge of computers and software systems to make sure an organization’s infrastructure works smoothly. IT officers often perform routine tasks, but not limited to troubleshooting, hardware maintenance, Configuration, installation and so on. An also quickly react to and solve complex technical issues as the needs arise.
- First and basic level 2 Support to Plus Petroleum Staff through a ticketing Platform created on SharePoint.
- Escalation of tickets to Supervisor when needed.
- Replying through the ticketing System to the staff as a first response for cases that come
- to the Support Department.
- Take on training as and when needed.
Skills
- Installation and configuration (antivirus/backups/Firewalls and other software).
- Installation and configuration of network equipment (Routers-Switches).
- Installing and Configuring Wireless Network (Wi-Fi).
- Firewalls and customization of security policies (Firewall Policies, VPN Policies, etc.).
- Proficient in Word, Excel, Power Point, Corel Draw, Nitro, Script, PowerShell,
- Knowledge of Windows 10, 11, Mac OS, Linux.
- Knowledge of cloud platforms such as Google, Microsoft AWS etc.
- Conference room management
- IPPBX, CCTV Door Access Control Management.
- Printer Configuration and installation
Qualifications
- HND or Bsc in Computer Science, Computer Engineering or Information Technology.
- Professional certification will be an added advantage.
- Minimum of Two Years User Support Experience
Method of Application
Signup to view application details.
Signup Now
