1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Job Summary:
- We are seeking a dedicated and detail-oriented L1 Technician to join our IT support team. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues.
Key Responsibilities:
- Respond to and resolve technical support requests via phone, email, or in-person.
- Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems and software applications.
- Assist with network connectivity issues and basic network troubleshooting.
- Document and track support requests and resolutions in the ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Provide excellent customer service and maintain a positive user experience.
Qualifications:
- High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Basic understanding of computer hardware, operating systems, and software applications.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Prior experience in a technical support role is preferred but not required.
Benefits:
- Opportunities for professional development and growth.
- Friendly and collaborative work environment.
Method of Application
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