Lead, Partner & Governance Support at Airtel

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high speed broadband through DSL,IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G mobile services. Bharti Airtel had over 264 million customers across its operations at the end of July 2012.

Job Description:

• To coordinate, control, manage, support and track day to day network operations in the Region to ensure optimal network availability, coverage, maintaining target network KPI’s to deliver plus one network quality. Providing local network support for both the Sales and Marketing team in the regions to ensure that network impacting issues are proactively resolved.

Job Responsibilities:

• Day to day management of all Network Operations & Maintenance Strategic Partners (SPs) to deliver optimal availability and quality:
• Support the Operational Interface to both internal and external stakeholders especially Airtel owned sites to ensure issues are resolved within acceptable KPIs.
• Spares management to ensure availability of both critical and non-critical spares in order to sustained network KPIs.
• Service Provider Service Level Agreement management.
• Support the Operational Interface to both internal and external stakeholders especially Commercial, SCM, Finance and Legal Teams.
• Ensure all regional Requirements and deliverables of Operations and Maintenance are met.
• Prepare and manage the annual operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria:
• Direct Annual Operating Plan compilation for Airtel Nigeria Networks.
• Direct achievement of Annual Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments.
• Prepare Annual Operating Plan compilation for active requirement for Airtel Nigeria Networks.
• Direct Annual Regional Operating Plan compilation for Airtel Nigeria Networks.
• Ensure that all OPEX request from MS are justified.
• Ensure that all OPEX saving initiative are implemented end to end.
• Prepare annual budget for additional spares base on network dimension.
• Support regional technical teams by ensuring that all network related issues escalated to Ericsson are promptly captured, diagnosed and resolved:
• Central support for regional technical operations.
• Act as a relationship manager between the Regional Technical function and the various HQ functional units.
• Spares availability management.
• Regional Project Support.
• Support the Operational Interface to both internal and external stakeholders.
• Network availability monitoring and follow-up.
• Drive the end-to-end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all Business partners:
• Create and Ensure adherence to Governance Model.
• Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points.
• Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all SPs services.
• Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly.

Required Educational Qualification & Experience:

• Bachelor of Electrical /Electronic Engineering or Telecom Engineering (master's degree in engineering a plus).
• Ten to twelve (10-12) years of varied experience in operation and maintenance in the Telecom industry.
• Five to eight (5-8) years managerial experience in a GSM/mobile company; with at least three (3) years senior management experience in an area of network operations.

Required Behavioral & Technical Skills:

• Sound knowledge of Mobile Network O&M.
• Analytical and Presentation skills.
• Strategic negotiation skills.
• Closely working with MS Team to develop processes to prevent/reduce network failures.
• Ensure that special task/project required by HQ Technical is carried out in the region.
• Advise and ensure implementation of preventive activities by MS Team in order to improve network performance.
• Ensure that special task/project required by HQ Technical is carried out in the region.
• Audit and support regional spares management to ensure availability of both critical and non-critical spares at the regional warehouses.
• Provide technical support to the regions on all RAN related issues.

Method of Application