At TeKnowledge, we turn complexity into clarity – and potential into progress. We go beyond problem-solving to transform how you grow. By blending cutting-edge technology with expert insight, we help enterprises, governments and tech vendors tackle their biggest challenges while preparing them for what’s next. From strategy to execution, we drive smarter, faster, and more sustained innovation—empowering organizations with the capability and control to lead with confidence.
Req ID: 16953
Job Summary
- We're seeking a skilled Manager: Digital Channels to lead the design, delivery, and optimization of customer-facing digital platforms, including web, mobile, omni-channel, and emerging touchpoints.
- This role ensures seamless, secure, and innovative digital experiences while aligning channel delivery with enterprise engineering standards, architecture, and governance.
- The ideal candidate combines technical expertise in digital platforms with strong leadership skills, driving agile delivery, innovation, and continuous improvement across cross-functional teams.
Responsibilities
- Define and implement the digital channels roadmap, including web, mobile apps, chatbots, online banking, and omni-channel solutions.
- Partner with enterprise engineering and product teams to ensure scalable and secure channel platforms.
- Drive innovation in digital experiences, leveraging AI, personalization, and automation.
- Oversee the end-to-end delivery lifecycle for digital channel initiatives, ensuring speed-to-market and quality.
- Manage digital front-end platforms, APIs, middleware, and integration layers that enable customer interactions.
- Ensure high availability, performance, and security of digital platforms.
- Lead channel modernization, including progressive web apps, cloud-native mobile solutions, and micro-frontends.
- Collaborate with enterprise teams to maintain consistency and reusability of shared services.
- Ensure all digital channels meet compliance, cybersecurity, and data privacy standards.
- Implement monitoring, analytics, and reporting frameworks to track channel performance and risks.
- Lead and mentor digital engineering teams, fostering a culture of customer-centric engineering, innovation, and agile delivery.
- Develop career pathways for digital specialists and ensure skills growth in modern digital technologies.
- Act as a bridge between business, product, and engineering teams to deliver high-quality digital solutions.
- Collaborate with marketing, operations, and product teams to enhance customer journeys.
- Leverage customer feedback and analytics to drive continuous improvement in digital channels.
Qualifications Education
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related discipline (mandatory).
- Postgraduate qualification (MBA, MSc in Digital Transformation/IT) – advantageous.
Experienc:
- 8–12 years’ experience in software or digital engineering, with at least 3–5 years in a leadership role managing digital platforms.
- Proven track record in managing customer-facing digital solutions across mobile, web, and omni-channel.
- Experience integrating digital platforms with enterprise systems and APIs.
- Strong background in agile delivery, DevOps practices, and digital product lifecycle management.
- Prior experience in financial services, fintech, or large-scale enterprise digital environments is preferred.
Preferred Certification:
- Agile / Scrum Master, SAFe Agilist
- Cloud certifications (AWS, Azure, GCP – preferred)
- UI/UX or digital product certifications – advantageous
Core Skills & Competencie:
- Strong technical expertise in digital platforms, mobile/web development frameworks, APIs, and DevOps.
- Deep understanding of customer experience, UI/UX, and digital adoption trends.
- Excellent leadership, stakeholder engagement, and communication skills.
- Ability to balance speed-to-market with security, compliance, and enterprise standards.
Why You’ll Enjoy It Here:
- Be Part of Something Big – A growing company where your contributions matter.
- Make an Immediate Impact – Support groundbreaking technologies with real-world results.
- Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
- Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
- We Care – Integrity, empathy, and purpose guide every decision.
- We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.
Method of Application
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