For 15 years we have been building and managing telecommunications towers that are the essential backbone of mobile telecommunications in Africa - the leapfrog technology driving economic development, prosperity and self-sufficiency across the continent. Right now, IHS is leading a new telecoms service sector driven by the growth of middle class business and consumer demand for mobile and data. We are the partner of choice for Africa’s and the world’s leading network operators because they demand the widest reach and highest reliability for their customers, and the highest standards of governance and operational excellence for themselves. Our long-term contracts and strong sustainable cash flows mean IHS is a unique, low risk entry point for investment in Africa. Over the last four years, IHS has brought over US$5 billion of investment to the continent. Our belief is that the future economic and social development of Africa will be exponentially accelerated by mobile connectivity, and our team of over 1,000 engineers in five countries is focused on making this happen. We are committed to developing our people and the communities we serve, and to help people and businesses across the region build a powerful, prosperous future - by Africa and for Africa. IHS is Africa’s leading mobile infrastructure company. Founded in 2001 by an experienced team of engineers and business people, IHS serves clients responsibly in the building and managing of effective telecommunications infrastructure and by employing the highest quality people, services and equipment.
Job Description
Systems
- Respond to all management feedbacks as respect Active Directory routine reviews.
- Respond to all management feedbacks as respect Navision review.
- Guide and coordinate the response of all monthly KPI’s.
- Reporting Provide Management with Monthly report of the various services and systems running in the Infrastructure. i.e SCCM, Identity Management, etc.
- Assist technical staff to check and ensure resolution of all issues to achieve all objectives.
- Determine availability of systems i.e., servers,
- Design and maintain all IT processes according operation policies through standardization of methods.
- Maintain and prepare all paperwork for various activities and provide performance backup to retrieve data in case of emergency.
- Participate and manage all communication IS technical direction and initiatives.
- Monitor all communication for each customer to assess operations within timeframe.
- Administer and provide upgrade to systems and escalate issues.
- Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.
- Resolve support tickets and requests.
- Configure tools for monitoring and use them to proactively identify issues within email & messaging systems.
- Create and maintain technical documentation.
- Performs related duties as assigned
- All other tasks assigned by Senior Manager, IT Infrastructure Operations.
Cloud Computing
- Microsoft Office 365, Azure Usage Report
- Azure Cost Optimization
- Directly support migration/onboarding to Office 365 Azure-hosted solution
- Provide Level II support for Exchange Online, Teams, and Active Directory
- Microsoft Intune
- Computing Architecture
- Assist with large-scale O365 migrations.
- SSO Integrations
- Monitoring
- System Performance and Optimizations
- System Security
- Other infrastructure configurations
Qualifications
Functional:
- Configuration and administration of windows server OS and Linux, Azure, Hypervisor, VMware EXSi.
- Azure Administration
- Windows Server Administration.
- Veeam Backup Administration skills
- Strong customer service skills
Behavioural:
- Ability to communicate well in English
- Accountability
- Interpersonal skills
- Team work
- Analytical thinking
- Solution and result driven.
- Availability as required.
- Project Management skills
- Be Bold
- Customer Focus
- Innovation
- Integrity
Qualifications
- Minimum of 4 - 5 Years working experience, preferably in a Telecommunication and IT solutions industry
- Bachelor’s Degree / Diploma in Computer Science, engineering, Information Technology
- ITIL Foundation is required.
- Advance knowledge of Azure platform.
- Advance skill on Linux administration.
- Microsoft Azure Administrator Certification is recommended
- Background IT knowledge on Virtual Machines, Networks and other IT Infrastructure aspects.
- CompTIA A+ certified is required or equivalent
Method of Application
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