For 15 years we have been building and managing telecommunications towers that are the essential backbone of mobile telecommunications in Africa - the leapfrog technology driving economic development, prosperity and self-sufficiency across the continent. Right now, IHS is leading a new telecoms service sector driven by the growth of middle class business and consumer demand for mobile and data. We are the partner of choice for Africa’s and the world’s leading network operators because they demand the widest reach and highest reliability for their customers, and the highest standards of governance and operational excellence for themselves. Our long-term contracts and strong sustainable cash flows mean IHS is a unique, low risk entry point for investment in Africa. Over the last four years, IHS has brought over US$5 billion of investment to the continent. Our belief is that the future economic and social development of Africa will be exponentially accelerated by mobile connectivity, and our team of over 1,000 engineers in five countries is focused on making this happen. We are committed to developing our people and the communities we serve, and to help people and businesses across the region build a powerful, prosperous future - by Africa and for Africa. IHS is Africa’s leading mobile infrastructure company. Founded in 2001 by an experienced team of engineers and business people, IHS serves clients responsibly in the building and managing of effective telecommunications infrastructure and by employing the highest quality people, services and equipment.
Job Description
- Engage and guide the regional NOC team to understand departmental goals and objectives and take responsibility for achieving set targets/ requirements.
- Foster an enabling environment in which team-members promptly and effectively react to all network-related faults.
- Review individual performance of team-members and complete appraisals in accordance with the company’s performance appraisal procedures and timelines.
- Provide inputs to the process of identifying training needs of team-members.
- Drive effectiveness and efficiency of the incident and problem management processes. Monitor network status and progress towards resolution of all open incidents and problem.
- Analyze network fault statistics and provide insights to support strategic and operational decision-making at all management levels.
- Ensure prompt identification of problems in the network and work with the performance and customer experience teams to address these problems while achieving business performance targets and customer service level agreements (SLAs).
- Check network status and ensure closure of all incidents and problems identified on sites.
- Notify the Senior Manager, NOC Management whenever network downtime thresholds are reached or exceeded.
- Ensure accuracy of technical reports disseminated to target recipients/ audiences.
- Ensure all workarounds performed to restore service are revisited as part of permanent resolutions to network issues.
- Initiate and implement ideas to improve operational procedures, policies and functions of the regional NOC.
- Establish and maintain well-defined and effective communication channels within the regional NOC as well as between the NOC and internal and external customers.
- Serve as custodian of the NOC Knowledge Base.
- Continuously search for ways to improve the network performance.
- Develop proactive methodologies for conducting fault diagnostics and resolution.
- Identify new interfaces, tools, and applications to increase effectiveness of the Network Management Systems (NMS) deployed.
- Continuously assess operational and business continuity risks, ensuring timely awareness and deploying mitigating initiatives.
- Perform other tasks and duties as assigned by the Senior Manager, NOC Management.
Qualifications
- Bachelor’s degree in Telecommunications Engineering, Electrical/ Electronic Engineering, and/ or any other related discipline.
- Bachelor’s degree in Computer Science, Telecommunications Engineering, or any related discipline.?
- Professional certifications such as CCNA, CCNP, etc, will be an asset.?
- +10 years’ relevant experience in the telecoms industry.
Method of Application
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