Manager - Operations and Performance at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Mission:

• Responsible for monitoring the performance of Network Enterprise Network Services and Fixed Broadband Service against KPI’s. 
• Responsible for maintaining and updating records of all Enterprise, FTTH, and Fixed Wireless Solutions deployed and the accuracy thereof, and Interface with contractors to ensure network performance is within SLA.

Description:

• Monitor and ensure network quality and performance achieve the KPIs and quality targets as defined, and ensure availability on the fixed line, data and leased line network are above the defined KPIs.
• Monitor and ensure the implementation of routine and callout maintenance procedures on the Enterprise and Fixed broadband Networks.
• Monitor network performance, especially on identified priority leased lines, customers, and the top ten high-priority links, and escalate issues that may affect the performance of the enterprise network.
• Identify and recommend appropriate tools and resources for monitoring and reporting network performance.
• Drive and ensure the timely completion of planned and callout maintenance at client locations.
• Maintain accurate and thorough knowledge of the network and all solutions implemented at all times.
• Ensure periodic maintenance and testing regimes are timely completed on the enterprise network.
• Provide weekly, monthly, and quarterly status reports of Enterprise and Fixed Broadband network performance to identified stakeholders for assessment and planning.
• Provide specialist technical support to all other departments in the region regarding the network and optimize the use of resources within the region.
• Monitor network performance and configuration to ensure conformance with KPIs.
• Handle local network queries raised by the customer operations team.
• Manage and coordinate the activities of the Network Enterprise Service team.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify the training requirements of team members and develop a program to address knowledge gaps and enrich the knowledge repository within the department.

Education:

• A first degree in Electrical / Electronic Engineering, Computer Engineering or Telecommunications Engineering
• Fluent in English

Experience:

6–13 years’ experience, which includes:

• A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Experience working in a medium- to large organization
• Experience in Radio Access Network Operations and Maintenance/Performance Management in a Telecommunications Environment
• Experience working in Managed managed service environment in a multi-vendor network

Method of Application