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Manager, Wintel at 9Mobile

9MobileLagos, Nigeria Digital Marketing
Full Time
9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.

Job ID: IRC5335

Job Summary

  • Lead the design, implementation, and maintenance of all Microsoft Infrastructure Software across Business, Service and Resource/Infrastructure capacity development and governance across enterprise systems.

Principal Functions
Tactical:

  • Assist in the implementation of approved policies and procedures for Microsoft Infrastructure system design, implementation and maintenance.
  • Partner with business leaders, IT service operations team and other relevant stakeholders to identify Microsoft Products in line with Business requirements
  • Responsible for planning of Microsoft Infrastructure systems upgrades and deployment.

Operational:

  • Provide technical and operational support in management of multiple Microsoft Infrastructure in a highly dynamic business environment and to support business
  • Provide support in the implementation and user acceptance testing of Windows operating systems
  • Assist in the development of a proactive maintenance cycle for Windows operating systems and automate preventive/routine maintenance on systems
  • Perform daily Windows operating system administration, including hardware & software upgrades
  • Maintain backup of the Windows operating system network
  • Ensure optimal performance of all applications running on Windows operating system environment in EMTS through proactive tuning and preventive maintenance
  • Monitor Windows systems performance and recommend adjustments to system parameters to ensure optimum performance and response time
  • Work with the User Support team to provide second level support to the end users and ensure timely resolution of Windows system problems
  • Collaborates with business, information security, database and application development teams to define and design scope for each project
  • Develops and maintains system and project documentation including progress reports of the environment and systems
  • Delivers support/ engineering which includes design, system upgrades, maintenance and enhancements, new implementations and solutions, root cause analysis and resolving performance issues
  • Perform configuration, management and maintenance tasks for the following: Microsoft Windows Server platform, Active Directory, IIS, Microsoft Clustering as well as virtualization technologies.
  • Carry out other duties as instructed by Head of IT Operations

Educational Requirements

  • Degree level education with a solid all-round knowledge of IT and its use within a business environment with minimum of 5+ experience
  • Expert in Microsoft Infrastructure Software
  • Excellent knowledge in Microsoft Windows Server platform (configuration, security, debugging crashes or poor performance, understanding of core operating system constructs such as memory, processor and I/O - disk and network)
  • Expert in Microsoft Public (Azure)Cloud
  • Proven professional experience with Virtualization (VMware vSphere & Microsoft Hyper-V)
  • Proven professional experience and understanding of Microsoft Active Directory
  • Good overall knowledge of Microsoft System Center Suite
  • Must be capable of working under pressure in a supportive environment, this will include dealing with escalations from the business, providing feedback and dealing with several projects and problems simultaneously in an effective manner.
  • The position holder must be capable of working on their own initiative within the procedures and guidelines laid down.
  • The ability to communicate with all levels of staff, management and up to senior management level.
  • Solid problem-solving skills.
  • Resilient, confident and tenacious.
  • Good interpersonal skills. 
  • Prepared to work extended hours and travel to other sites/regions as required

Method of Application

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